Principal - Account Manager, Product & New Accounts
About The Position
This role is responsible for developing strategies for product offerings, capabilities, features, & new account acquisition to drive growth of assigned credit card portfolios. This role supports & nurtures brand partner relationships for growth & gains alignment on key product, capability, & New Account initiatives to optimize portfolio health. They collaborate with & indirectly lead cross-functional Matrix teams to deliver acquisition & product strategies, ensuring the needs of both the client & organization are met. They use data shared by Matrix partners to make key portfolio decisions & align strategies with business goals, ensuring efficient resource allocation. This role resolves multi-faceted acquisition & product-related issues & removes internal roadblocks to achieve goals. The candidate identifies portfolio needs, aligns plans with P&L goals, prioritizes capabilities, leads analytics to guide strategy, & manages value proposition impacts.
Requirements
- Bachelor’s Degree in Business Administration, Marketing or equivalent, relevant work experience
- 10-13 years experience in Account Management, Sales, Finance, Product Management, Project Management, Marketing, credit card portfolio management
Nice To Haves
- Master’s Degree in Business Administration or Marketing
- Demonstrated success leading complex cross-functional initiatives in a highly matrixed environment and influencing stakeholders without direct authority
- Experience developing or executing acquisition, product, and growth strategies for consumer credit card portfolios within a financial services organization
Responsibilities
- Nurture relationship to drive business growth and retention. May present to c-suite. Advocates for our brand partners in a way that simultaneously meets business objectives. Removes internal roadblocks and initiates escalations.
- Sets objectives, negotiates outcomes, and collaborates with the matrix team including Credit Management, Field, Portfolio Analytics, & Marketing to achieve objectives. Work cross-functionally across the organization including digital, capabilities, tech, operations, and fraud to ensure Client Strategies align with overall business goals.
- Initiates or partners with peers on resolution to complex problems impacting many teams or the org, working through ambiguity & high stress situations to reach solutions with strategic goals. Ensures resources are allocated to resolve significant issues efficiently. Collaborates with brand to tackle challenges, making decisive choices in ambiguous & high stakes environments.
- Identify strategic needs of portfolio and request plan from MCOE specific to Acquisition on an annual/quarterly basis. Ensure plan aligns with P&L and long term plan. Presents annual plan and gains client approval. Share strategy briefs/deadlines with client for ongoing campaigns. Review results and recommendations with brand.
- Assesses suite of capabilities and identifies capabilities that drive strategic portfolio objectives. Prioritizes new capability turn-on in collaboration with peers based on value driven to business. Builds compelling case to support recommendations to brand partner with clearly outlined benefits. Ensures correct product mix for brand based on business need and P&L impact.
- Leads the coordination & development of more complex analytics to predict future performance trends and guide strategic decisions. Integrates data from multiple sources across departments to provide a holistic view of performance. Identifies opportunities for process optimization and innovation through advanced data analysis.
- Drives strategy for the Value Prop informed by portfolio objective. Consults MCOE in value prop management process. Responsible for bringing along ECM and other matrix partners. Gains brand alignment to changes/new opportunities. Manages P&L impacts.
- Leads the development of comprehensive forecasts for acquisition and new account numbers, integrating cross-functional data. Ensures forecasts align with strategic goals and accurately predict P&L impact.
Benefits
- medical
- prescription drug
- dental
- vision
- other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability)
- Six weeks of 100% paid parental leave
- 401(k) plan
- 11 paid holidays
- Flexible Time Off (FTO) program
- 80 hours of Paid Sick and Safe Time (“PSST”)
- 40 hours of Illinois PSST
- 40 hours of Illinois Paid Leave
- company stock purchase
- annual incentive bonus
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What This Job Offers
Job Type
Full-time
Career Level
Principal
