Account Manager – Power Systems

Ring Power•Riverview, FL

19h•Onsite

About The Position

Effectively manages their territory, ensuring customer satisfaction while building and strengthening relationships with customers. Demonstrates professionalism by committing to personal and professional growth, maintaining honesty, consideration, and respect, and upholding a professional appearance. Continuously works with the customer to provide the lowest possible cost per hour of machine operation. Accomplishes this by providing recommendations and product support offerings to this customer. Serves as the customer's primary contact for all parts and services programs, and to make sure that the customer is kept current on all of these programs. Manages fleet support and solely responsible for reporting customer opportunities and complex issues, routing them to the proper channels and ensuring resolution. Implement a condition monitoring program that includes machine inspections, product link data, site/application audits and SOS Data to implement an effective Repair Backlog program to reduce cost per hour and downtime. This will be done with close collaboration with our on-site inspectors and field service techs. Ensure weekly detailed repair status reports are provided to customers on the status of machine repairs and Repair Backlog Issues. Identify and offer solutions for bottle necks in the machine repair process helping to increase machine availability. This includes proactive management of parts inventory, identification of exchange components, proactive machine inspections and scheduling of shop repairs. Maintain significant presence on customer sites to monitor site conditions, machine application, operations and their effect on the Caterpillar equipment and components. Report findings and recommendations to customer's senior management. Performs other duties as assigned.

Requirements

High School diploma or GED
7 or more years of experience
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Valid Driver's License.

Nice To Haves

Sales experience.
Industry or technical experience.
Microsoft Office 365 Suite experience.
CRM Experience.
Bachelor's degree or equivalent experience.

Responsibilities

Effectively manages their territory, ensuring customer satisfaction while building and strengthening relationships with customers.
Continuously works with the customer to provide the lowest possible cost per hour of machine operation by providing recommendations and product support offerings.
Serves as the customer's primary contact for all parts and services programs.
Manages fleet support and is responsible for reporting customer opportunities and complex issues, routing them to the proper channels and ensuring resolution.
Implements a condition monitoring program that includes machine inspections, product link data, site/application audits and SOS Data to implement an effective Repair Backlog program to reduce cost per hour and downtime.
Ensures weekly detailed repair status reports are provided to customers on the status of machine repairs and Repair Backlog Issues.
Identifies and offers solutions for bottlenecks in the machine repair process helping to increase machine availability.
Maintains significant presence on customer sites to monitor site conditions, machine application, operations and their effect on the Caterpillar equipment and components.
Reports findings and recommendations to customer's senior management.
Performs other duties as assigned.