Account Manager, Payor Partnerships

SonderMind•Denver, CO

2d•Hybrid

About The Position

The Account Manager, Payor Partnerships is responsible for negotiating net new and renegotiated payor contracts within an assigned scope, supporting SonderMind’s growth and strategic objectives. Reporting to the Director of Payor Contracting, this role leads end-to-end contracting efforts while working cross-functionally to ensure contracts are operationally sound and deliver a high-quality experience for clients, providers, and internal teams. This role requires strong negotiation skills, a deep understanding of payor contracting, and the ability to translate contractual terms into scalable, operationally viable solutions. The ideal candidate is relationship-driven, analytically strong, and motivated by improving access and outcomes in mental health.

Requirements

Minimum BA/BS in Business Administration, Healthcare Administration or related degree
Minimum five years experience negotiating payor and/or provider agreements
Knowledge of managed care regulations and laws related to health care, preferably in behavioral health
Experience with alternative payment models, such as Value Based Programs, Risk Arrangements, and Case Rates
Ability to work remotely and to travel to the corporate office and to payor visits or conferences.
Strong negotiation and interpersonal skills: written, verbal, analytical
Motivated and influential – proactive with the ability to adhere to deadlines; work to “get the job done” in a fast-paced environment.
Self-starter with the ability to multitask.
Ability to lean in to new tools including AI to drive outcomes.

Responsibilities

Lead negotiations for new and existing payor agreements, securing favorable reimbursement, terms, and positioning aligned with the company objectives (30%)
Own the full contract lifecycle from strategy through execution and activation, ensuring seamless transition to patient access. You will serve as the central coordinator across Revenue Cycle, credentialing, compliance, legal, finance, and operations to ensure contracts are operationalized effectively. (20%)
Build and maintain executive-level, trusted relationships with assigned payors; lead regular touchpoints and Joint Operating Committees to ensure early visibility into contract changes, growth opportunities, and strategic initiatives (20%)
Independently review and analyze contract language and reimbursement methodologies; recommend modifications that support business objectives and mitigate risk (10%)
Proactively track and report contract status, renewal timelines, negotiated terms, and key performance metrics (10%)
Support additional projects and initiatives as needed based on business priorities including some travel to Industry and Payor conferences and/or in-person meetings (10%)

Benefits

A commitment to fostering flexible hybrid work
A generous PTO policy with a minimum of three weeks off per year
Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events.
We also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave)
401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
Travel to Denver 1x a year for annual Shift gathering
Fourteen (14) company holidays
Company Shutdown between Christmas and New Years
Supplemental life insurance, pet insurance coverage, commuter benefits and more!