Account Manager - Parking Operations

Propark Mobility•Wesley Chapel, FL

1d•$75,000 - $85,000•Onsite

About The Position

This fall, Propark Mobility is opening a brand-new operation at a premier golf and tennis resort destination just outside Tampa — and we are looking for the leader who will build it from day one. This is the rare opportunity to run a startup-style launch with the strength of a national company behind you. You will hire and develop your own team, set the service standard, and own every guest arrival at a property known for world-class hospitality. Golf tournaments, tennis events, conferences, weddings, and resort guests from around the world — no two weeks look the same. We are looking for a rock-solid leader who takes real ownership: someone who is visible on property, calm when it gets busy, and proud of the operation they built. If you want your fingerprints on something from the very beginning, keep reading.

Requirements

Management experience in the Parking, Customer Service, and/or Hospitality Industries.
Progressive management experience with front-line team oversight
A "roll-up-the-sleeves and get-stuff-done" type of person who is organized, honest and thoughtful.
Trustworthy, loyal and dependable.
Self-sufficient, resourceful and decisive.
See a challenge as an opportunity and are looking for a position with a chance for growth.
Flexible schedule meaning that the position may require working weekends and holidays.
Impeccable conversational and written communication skills.
An exceptional way with people and you achieve extraordinary results.
Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP

Nice To Haves

Previous parking industry experience, with a hospitality focus also being a top asset.
Established experience with scheduling and payroll is a plus
Forbes Training certification is preferred.
Forbes-trained experience demonstrates a commitment to exceptional service standards and guest experience.
A bachelor's degree with a concentration in business is helpful but not required.

Responsibilities

Develop and train supervisors and line-level employees.
Review and approve work schedules to ensure adequate coverage while minimizing expenses.
Develop and maintain strong client relations and attend client meetings.
Assist supervisors in handling customer complaints and day-to-day operational issues.
Manage and submit employee, operations, and payroll reports.
Oversee the customer service program to ensure customer satisfaction.
Develop budgets and monitor financials to meet business goals.
Review and evaluate audits to ensure integrity of revenue control.
Ensure compliance with company policies and procedures, as well as those of our client.
Respond to operational issues when needed (at times, after normal business hours).
Maintain the highest professional and ethical standards for both our organization and our client.

Benefits

Fantastic opportunities for career growth - we always look to promote from within first!
Free Parking!!
Competitive salary that is commensurate with experience, plus incentive bonus potential.
Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
Priority driven culture that is supportive, engaging, empowering and celebratory.
A company that values diversity, inclusion, and belonging.
The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
Learning opportunities through our internal training program - Propark Think
Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
Free parking while working at your assigned Propark location(s).