Account Manager of Client Services

BrightSpring Health Services•Tempe, AZ

8d•Onsite

About The Position

OnePoint Patient Care is seeking an Account Manager to support its Client Services team. The role supports hospice pharmacy and pharmacy benefit management clients through strategic account management, customer-success activities, client engagement, and coordination with internal teams. Applicants may live in or within commuting distance of Tempe, Arizona, or Glenview, Illinois. The position is primarily in-office with field travel, and requires 30% travel. The schedule is Monday through Friday during business hours. The Account Manager manages client relationships and account activities using the company’s CRM, helps resolve client issues, supports implementation of corporate initiatives and new facilities, and prepares materials for business reviews and client training. The role also collaborates with internal disciplines to support billing and receivables standards and may attend corporate or networking events and conferences. OnePoint Patient Care is an affiliate of PharMerica and provides community-based hospice pharmacy and pharmacy benefits management services nationwide, including prescription fulfillment, custom compounds and formularies, home delivery, and pharmacy benefit management.

Requirements

Previous experience in a client management, customer service, or client support role.
Ability to present to all levels of management.
Excellent time-management skills and basic computer skills.
Advanced proficiency with Microsoft Office.
Outstanding problem-solving skills and experience in root cause analysis.
Ability to collaborate cross-functionally and experience working within a team.
Customer service orientation, adaptability, interpersonal and communication skills, planning and organizing, results orientation, problem-solving, and a focus on training and development.
Effective decision-making, commitment to process improvement, innovation, and organizational/job knowledge.

Nice To Haves

Bachelor’s degree in business or a related field preferred.
Previous client-support experience in a healthcare or other business-to-business setting desired.
SalesForce and Axiom experience.
Previous experience in project management and client-facing customer service.
Strong administrative management background, including the ability to manage multiple priorities and deadlines.

Responsibilities

Use an advanced, consultative, and strategic approach to account management, including implementing and promoting corporate initiatives.
Support Client Services customer-success work, including report development, incident tracking, and presentation building.
Work with key internal partners to ensure timely responses to issues and set appropriate expectations for clients.
Manage the client base through the company’s CRM, tracking activities, tasks, contacts, and other material client events.
Document product and solution upselling and how it relates to the overall client-retention strategy.
Prepare for and participate in quarterly or semi-annual Book of Business Reviews with management.
Collaborate with and assist the Client Services team in serving accounts.
Prepare quarterly business review materials, facilitate client engagement calls, conduct routine client-facing telephonic training, and oversee implementation of new facilities.
Provide educational materials that support compliance with procedures, tools, and resources.
Work with credit/collections, contracting, and marketing to help achieve corporate billing and receivables standards.
Attend corporate or networking events and conferences as needed.
Establish productive, professional relationships with key personnel in partner accounts.
Perform other tasks as assigned.