Account Manager - North America
About The Position
We are seeking an Account Manager to join our growing team in Chicago. This role is crucial for expanding our presence in the North American market, specifically within the FMCG sector. You will be responsible for the entire post-sale lifecycle of your portfolio of accounts, focusing on customer success, retention, and expansion. This is a unique opportunity to shape the North American customer strategy and build a new market from the ground up, with significant autonomy and growth potential. You will work closely with experienced colleagues from our European team and product marketing to ensure customer value and drive revenue growth.
Requirements
- 4+ years of experience owning customer relationships commercially (Account Manager, Customer Success Manager, Account Executive in technology, or procurement/trading background turned commercial).
- Track record of carrying and hitting a retention or expansion number.
- Strong commercial mindset: understanding customer businesses and revenue, experience negotiating value, and enjoyment of sales.
- Genuine curiosity about customer workflows and discipline to translate learning into adoption and revenue.
- Comfort using data to prioritize attention.
- Natural team player, contributing to team targets and supporting colleagues.
- Comfortable in a fast-paced environment with evolving processes; ability to learn quickly and adapt.
- Excellent written and spoken English.
- Willingness to travel across North America for customer visits and industry events.
- Authorization to work in the United States without visa sponsorship.
- Based in Chicago, or willing to relocate, and able to work on-site.
Nice To Haves
- Spanish or French language skills.
- Experience with a CRM (HubSpot preferred).
Responsibilities
- Own the full post-sale lifecycle: onboarding, adoption, renewal, and expansion for North American accounts.
- Grow the portfolio by understanding customer workflows, identifying expansion opportunities, building business cases, and closing deals.
- Protect and win renewals by proactively managing account status, negotiating value, and forecasting accurately.
- Ensure customers are demonstrably better at their jobs by deeply understanding the platform and customer goals.
- Maintain Vesper's essential role in customer workflows by educating them on platform capabilities and new releases.
- Provide customer feedback to the product team to inform the roadmap.
- Help build the playbook for North American account management and support new team members.
- Represent Vesper at trade shows and industry events.
Benefits
- Base salary: competitive, depending on experience.
- Variable compensation: performance-based commission on closed business.
- Medical insurance.
- Paid time off.
- Additional benefits in line with local market standards.
- Personal responsibility with autonomy and growth potential.
- Entrepreneurial environment with daily learning.
- International experience in a global company.
- Strong, supportive team.
- Opportunity to see work make a real difference in the food industry.
- Fantastic office in River North, Chicago.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
