Lead Account Manager - North America Markets

cloud software group•North Carolina - Home Office, NC

About The Position

The Account Manager is a critical role within our organization, primarily responsible for managing and renewing existing customer contracts within assigned Named Accounts. The core focus of this position is to ensure successful co-terming of all extension events, aligning with the customer's strategy. While uplifts are expected, they will likely be moderate and guided by leadership directives.

Requirements

Minimum of 3 years of experience in sales and negotiation, preferably within a B2B environment.
Excellent verbal and written communication skills, with the ability to clearly articulate value propositions and negotiate effectively.
Proven ability to build and maintain strong relationships with customers and internal stakeholders.
Strong understanding of business drivers and the ability to align solutions with customer needs.
Demonstrated track record of achieving and exceeding sales targets and renewal goals.

Responsibilities

Renewal Management: Lead the renewal process for all assigned accounts, ensuring timely and successful contract renewals.
Co-Terming: Strategically align renewal dates with the customer's beachhead.
Relationship Management: Establish new and maintain existing VP and above relationships at multiple levels; EUC, Networking, Security & C-Suite. Continuous interaction with the above, assuring Citrix and customer vision and strategy are well understood, including annual Executive Briefing Events and customer executives (VP & above) attending regional executive level events.
Upsell Opportunities: Identify and pursue potential upsell opportunities within existing accounts, in alignment with leadership guidance.
Negotiation: Skillfully negotiate contract terms and pricing to achieve mutually beneficial outcomes for both the company and the customer.
Partner Management: Willingness to effectively and proactively partner with strategic partners.