DICK'S Media Network Account Manager, Non-Endemic (REMOTE)

DICK'S Sporting Goods

3d•$67,100 - $109,000•Remote

About The Position

The Account Manager supports the Partner Manager in stewarding Retail Media Network campaigns for non-endemic brands and their agency partners throughout the post-sale lifecycle, working cross-functionally with internal teams across media planning, activation, and reporting. This role requires a strong understanding of how non-endemic advertisers (e.g., financial services, auto, telecom, entertainment) leverage retail media to reach athletes and achieve broader marketing and media objectives. The ideal candidate has experience navigating ambiguity and managing campaigns from initial commitment through final reporting, including onboarding, communicating asset requirements and timelines, and navigating agency-driven workflows and expectations. Strong operational and organizational skills are essential, along with the ability to manage multiple complex campaigns in a fast-paced environment.

Requirements

Bachelor's Degree Business, marketing, or related field
3 - 5 Years account management, sales, customer service, or digital marketing, Marketing operations
Experience with CRM, project management, and/or order management tool(s) a plus
Ability to effectively prioritize and manage competing campaign deadlines

Responsibilities

Responsible for Executing Media Plans for Vendors by Coordinating all Internal Processes from Pre-Sale to Activation through Post Launch.
Support the Partner Manager by regularly engaging with non-endemic brands and their agency partners to understand broader marketing objectives (e.g., awareness, consideration, acquisition) and how these translate into retail media strategies.
Navigate ambiguity and evolving client needs by proactively identifying opportunities, shaping strategic approaches, and driving implementation across internal (planning, media buying, measurement, creative, and monetization) and external teams to deliver effective campaigns.
Provide proactive, client-friendly communication to advertisers/agencies on campaign progress, translating retail media performance into insights aligned with non-endemic KPIs and expectations.
Partner with planning and measurement teams to deliver comprehensive post-campaign reporting, including clear insights and recommendations that inform future campaigns and broader media strategies.
Manage campaign process end-to-end, including advertiser onboarding, asset collection, timeline management, and adherence to workflows and approval processes.
Maintain accurate account documentation, including campaign details, billing/IO terms, and advertiser preferred ways of working.
Identify and help resolve billing and reconciliation issues by coordinating with agency partners and internal finance teams, ensuring transparency through pacing updates and delivery tracking.
Develop a thorough understanding of our products and service offerings to cross-sell and upsell as we introduce new ad products and various enhancements.
Collaborate with internal leadership to identify growth opportunities and deliver against quarterly and annual financial targets.
Partner with internal stakeholders to continuously refine, iterate, and improve our operating model and ways of working