Account Manager - National Accounts

Fortis Fire & Safety•Schaumburg, IL

4d•$100,000 - $130,000•Onsite

About The Position

Fortis Fire & Security is seeking a highly organized, proactive, and client‑focused Account Manager – National Accounts to join our National Accounts team based at our headquarters in Schaumburg, IL. This role requires a strong hunter mindset - building relationships, creating pipeline, and expanding Fortis’ presence across multi‑site and national commercial customers. You will focus on facilities leaders, property managers, and portfolio owners across commercial real estate, healthcare, education, logistics, and industrial environments. This customer‑facing position is responsible for generating new opportunities, closing business, and expanding accounts across the full Fortis service offering, while also serving as the primary day‑to‑day contact for assigned customers. The Account Manager is an individual contributor with no direct reports, requiring strong communication, operational coordination, and follow‑through to support renewals, maintain customer satisfaction, and uncover new revenue opportunities. This role requires early traction and the ability to quickly identify and engage decision‑makers within complex organizations. Candidates should demonstrate the capability to generate qualified customer appointments early in their tenure and build a consistent pipeline of revenue opportunities. This position includes up to 50% travel to client locations and Fortis operating branches. When not traveling, this is an in‑office role based at our Schaumburg, IL headquarters. In addition to the base salary range listed, this position is eligible for performance‑based incentive compensation, which may include commission or bonus components. Total compensation will include base salary plus incentives, depending on performance and final role alignment.

Requirements

Bachelor’s degree in Business, Sales, Marketing, or related field preferred; equivalent experience considered.
5+ years of experience in account management, client relationship management, or sales within fire protection, life safety, building systems, HVAC, low‑voltage security, or facility services.
Experience managing a customer portfolio approaching or exceeding $2M in annualized revenue, with demonstrated success handling large, multi‑site accounts.
Ability to ramp quickly and generate qualified meetings with decision‑makers early in tenure (typically within the first 60 days).
Proven ability to identify, engage, and build relationships with key decision‑makers and stakeholders within multi‑site organizations.
Ability to generate leads through outreach, events, and relationships.
Proficiency with CRM platforms (Salesforce, HubSpot, Q360, or similar) and Microsoft Office Suite.
Experience coordinating multi‑site service programs or logistics.
Ability to thrive in a matrixed environment working across multiple branches and service lines.
Demonstrated ability to manage multiple accounts and deliver exceptional service to multi‑site customers.
Proven success supporting account growth, retention, and client satisfaction through value‑driven service delivery.
Strong operational coordination, problem‑solving, and follow‑through skills.
Excellent written and verbal communication skills with the ability to convey technical and service‑related information clearly.
Highly organized with strong time‑management skills; able to manage multiple priorities and locations simultaneously.
Ability to work independently while collaborating effectively across operations, service, and sales teams.
Ability to travel up to 50% to client locations and Fortis operating branches.
Ability to meet company driving eligibility requirements, including holding a valid driver’s license and maintaining an acceptable motor vehicle record.

Nice To Haves

Familiarity with deficiency management processes and compliance requirements preferred.
Familiarity with service platforms (ServiceChannel, FM systems, etc.) preferred.

Responsibilities

Drive proactive business development by building a national pipeline of target accounts, generating new opportunities, and securing qualified meetings with decision‑makers.
Engage facilities leaders, property managers, and portfolio owners across multi‑site environments to expand Fortis’ footprint and win national‑level business.
Serve as the primary daily contact for assigned national and multi‑location clients, building trust and long‑term partnerships.
Communicate regularly with clients regarding scheduling, service progress, inspection findings, and next steps.
Proactively address client needs, questions, and urgent issues to ensure high satisfaction, retention, and continued account engagement.
Coordinate inspections, deficiency walkthroughs, and corrective work with internal field operations teams and client site contacts across multiple locations.
Support multi‑service coordination, including alarm, sprinkler, suppression, monitoring, repairs, and project needs as applicable.
Review inspection results and deficiency reports, ensuring follow‑up for timely remediation planning, scheduling, and closure.
Partner with technicians, dispatch teams, service managers, and operations leadership to ensure all work meets client expectations and code requirements.
Identify and reach the appropriate decision‑makers within customer organizations to support renewals, expansions, and multi‑site program adoption.
Identify opportunities to expand Fortis services within existing accounts and new client locations.
Support cross‑sell and upsell initiatives aligned with customer needs and Fortis capabilities.
Track and report account performance, risks, engagement trends, and growth opportunities using CRM tools.
Support renewal strategies by preparing proposals, gathering requirements, and presenting value‑based recommendations.
Coordinate the execution of renewals, amendments, and service agreements in collaboration with internal sales support, finance, and operations teams.
Maintain accurate CRM documentation, including contact records, contract terms, service scopes, location lists, and renewal timelines.