National Accounts Manager

National Association of Convenience Stores•Alexandria, VA

2d•Onsite

About The Position

NACS is currently looking for a results-driven individual contributor with deep industry knowledge of convenience and fuel retailing to develop long-term profitable customer relationships by making strategic, operational and measurable contributions to customers’ unique business objectives. This role partners closely with the Director to build, maintain, and deepen member relationships, serving as a trusted extension of leadership with a strong understanding of customer needs within the convenience and fuel retailing industry. The position supports member acquisition and retention efforts through coordinated sales activities, onboarding, account planning, and long-term strategic reviews, while aligning customer outcomes with organizational objectives. It plays a key role in maintaining and growing recurring revenue by driving engagement, value realization, and expansion opportunities. Success requires strategic planning, consultative selling, and engagement with decision-makers in the convenience and fuel retailing industry. You will assist in identifying, developing, and managing new business opportunities while retaining existing accounts by understanding customer needs and effectively positioning NACS solutions. The role is located onsite at NACS Headquarters in Alexandria, VA.

Requirements

Bachelor’s degree strongly preferred
3-5 years of work-related experience in an account support role, with a customer centric mindset
Proven track record of success in customer success, account management, or related roles, with demonstrated achievement of retention, growth, or customer engagement goals
Highly organized with the ability to manage multiple accounts, priorities, and initiatives simultaneously in a fast‑paced environment
Utilizes exceptional problem-solving, quick ticking, and communication skills to keep relationships with members as strong as possible
Excellent analytical, problem‑solving, and critical‑thinking skills with the ability to quickly assess situations and recommend effective solutions
Strong written and verbal communication skills, with the ability to tailor messaging to various stakeholder audiences
Capability to complete tasks and solve problems with limited guidance and direction
Ability to lead, manage, or influence cross‑functional internal teams and external customer stakeholders to achieve shared outcomes
Proficient in CRM systems (i.e. HubSpot) and Microsoft Office products

Responsibilities

Proactively build, maintain, and deepen customer relationships while serving as a trusted extension of Director understanding business needs, priorities, and challenges within the convenience and fuel retailing industry
Work alongside Director in acquiring/maintaining members including coordinating in sales pitches, ad hoc reports, onboarding and contribute and coordinate to member account plan reviews and long-term planning sessions
Account management support with strategies that align customer outcomes with organizational objectives
Maintain and grow recurring revenue through customer engagement, value realization, and expansion initiatives
Supports, leads and contributes to special projects, continuous improvement initiatives and other duties as assigned
Quarterback internal and external initiatives by partnering cross‑functionally with marketing, retail engagement teams, finance, etc.
Maintain and update records and customer information with CRM tool; prepare and review reports as required.
Act as ambassador of NACS’ mission, brand and services
Strengthen relationships external relationships and maintain continued focus on executing strategy and creating long-term stickiness
Enhanced ability to lead with data and insights in an effective and expedited manner