Account Manager, Membership Service

Washington Spirit•Falls Church, VA

2d•Hybrid

About The Position

The Washington Spirit is seeking an Account Manager, Membership Service who will play a key role in driving Season Ticket Member retention through exceptional service and relationship management. This position is focused on building authentic, long-term relationships with members while delivering a best-in-class experience that strengthens loyalty and engagement across our fan base. This role is responsible for managing an assigned book of business, executing renewal strategies, and identifying opportunities to generate additional revenue through upselling, cross-selling, and referrals. The Account Manager will serve as a primary point of contact for members, ensuring a seamless and personalized experience throughout the season and beyond. The ideal candidate is a proactive, relationship-driven professional with a passion for sports, a commitment to delivering outstanding customer service, and the ability to thrive in a fast-paced, team-oriented environment.

Requirements

Bachelor’s degree from an accredited four-year college or university
1–2 years of experience in sports, entertainment, or a related customer-facing role preferred
Strong communication, interpersonal, and relationship-building skills
Highly motivated, goal-oriented, and proactive with a positive attitude
Ability to manage multiple priorities in a fast-paced, high-pressure environment
Strong organizational skills and attention to detail
Willingness to work flexible hours, including evenings, weekends, and holidays
Proficiency in Microsoft Office Suite

Nice To Haves

Experience working in professional or collegiate sports
Familiarity with ticketing systems such as Archtics and Ticketmaster

Responsibilities

Drive Season Ticket Member retention through proactive communication and consistent engagement
Build and maintain strong relationships through outbound calls, in-person interactions, matchdays, and exclusive events
Execute the annual membership renewal campaign and support retention initiatives
Respond to member inquiries, concerns, and requests within 24 business hours
Identify opportunities for upselling, cross-selling, add-ons, and referrals to drive incremental revenue
Generate new business through prospecting, networking, and outreach efforts
Meet or exceed individual and team sales and prospecting goals
Educate members on all benefits, programs, rewards, and exclusive experiences
Assist in the planning and execution of member events and engagement initiatives throughout the year
Deliver a personalized and premium experience that enhances long-term loyalty
Maintain accurate and detailed records of all member interactions and account activity within CRM systems
Execute touchpoint strategies in collaboration with Ticketing Leadership and Business Intelligence teams
Ensure all client profiles and engagement history are consistently up to date
Attend all home matches and support operations in Season Ticket Member areas
Participate in matchday activations, events, and other organizational initiatives as needed