Account Manager, Member Services

Oklahoma City Thunder•Oklahoma City, OK

6d•Onsite

About The Position

Our Season Ticket Members are at the center of the Oklahoma City Thunder experience, and this role plays a key part in maintaining those relationships. As an Account Manager, you will manage a portfolio of Season Ticket Members by building long-term relationships, providing proactive service, and collaborating across departments to deliver an exceptional member experience. This role is ideal for someone who enjoys client relationship management in a fast-paced sports and entertainment environment.

Requirements

Four-year college degree or equivalent work or military service experience
At least one year of experience in guest relations and/or season ticket management
Ability to resolve Guest concerns and provide courteous service
Strong phone communication skills, including concise, professional communication and active listening
Ability to manage multiple priorities and maintain attention to detail
A valid driver’s license and reliable transportation are required for occasional local travel.

Nice To Haves

Experience with cross-selling, networking, and new business development preferred
Bilingual fluency in Spanish and English is highly beneficial

Responsibilities

Efficiently use internal data to manage a portfolio of Season Ticket Members (STMs) and build meaningful positive relationships
Build relationships with STMs through phone, email, and in-person interactions
Communicate STM benefits and perks to enhance the Guest experience
Perform call campaigns to advise STMs of payment date, time changes, and other information
Educate STMs on seating changes to support a smooth transition to the Continental Coliseum
Work with accounts that have a high no show rate so they can reliably use their tickets
Use the Customer Relationship Management (CRM) system to document interactions, monitor STM trends, and manage your portfolio
Collaborate with other departments including fan development, ticket operations, business intelligence and Guest experience on events and daily processes
Grow personal account base through service selling and handle yearly renewal for your STMs
Work game nights and member appreciation events, engaging with clients and building new relationships
Attend and participate in weekly department meetings
Perform other duties as assigned