Member Services Manager

BlueCross BlueShield of South Carolina•Columbia, SC

5d•Hybrid

About The Position

Provides oversight/direction for all activities of a membership area/function to include any or all of the following: enrollment, application processing, billing, account administration and management (mailings, reconciliations, collections, etc.), commissions, corporate/company reporting, coordination of marketing material mailings, system testing for corporate/company projects, customer service/new group or renewal implementation, online administration, monitor functionality of policy/certificate issuing system. Position Purpose: We are currently hiring a Member Services Manager. In this role, you will provide oversight/direction for all activities of a membership area/function to include any or all of the following: enrollment, application processing, billing, account administration and management (mailings, reconciliations, collections, etc.), commissions, corporate/company reporting, coordination of marketing material mailings, system testing for corporate/company projects, customer service/new group or renewal implementation, online administration, monitor functionality of policy/certificate issuing system. Location: This is a full-time Monday-Friday position in a hybrid setting with standard work hours between 8:00 am – 5:00 pm. Office is located at 4101 Percival Rd., Columbia, SC 29229

Requirements

Bachelor's degree OR four years of job-related work experience.
Five years of experience in insurance, membership, billing, claims processing or customer service, or combination of these.
Two of the five years listed must either have been in a supervisory role OR be two years of equivalent military experience in grade E4 or above.
Knowledge of and proven ability in a membership or billing system.
Ability to work independently, prioritize effectively and make sound decisions.
Good judgment skills.
Demonstrated customer service, organizational and presentation skills.
Demonstrated oral and written communication skills.
Ability to persuade, negotiate with and influence others.
Analytical or critical-thinking skills.
Basic business math proficiency.
Ability to handle confidential or sensitive information with discretion.
Ability to direct, motivate and assess the performance of others.
Microsoft Office skills.

Responsibilities

Manages the administration, implementation, maintenance and day-to-day operations, procedures, and activities of assigned cost centers or areas.
Provides communication and dissemination of information to staff members.
Prepares, reviews, and submits various reports required by management.
Prepares, monitors, and analyzes expenditures.
Ensures overall operational compliance.
Works with marketing, underwriting, claims, fiscal services, medical review, and other internal/external customers to ensure appropriate group structure, status, benefits, billing, and commissions.
Works with other major departments in the company to identify and further overall business goals.
Responds to more sensitive, complicated and/or escalated issues and inquiries from internal/external customers.
Selects, trains, develops, and guides staff and ensures excellent customer service is given to employees, customers, management, etc.
Monitors department performance and productivity.
Performs quality control functions for work performed.
Makes recommendations on process improvements and identifies training needs of staff.