Account Manager, Medically Integrated Dispensing

McKesson•Usa, IL

2d•Hybrid

About The Position

The Account Management Team ensures customer satisfaction by fostering customer and sales team unity and provides consulting and service support to the assigned customer accounts. As the MID business owner, the Account Manager works with the customer to understand their strategic vision and objectives within the customer organization while aligning McKesson products, offerings, and services to ensure those business objectives are achieved. The MID Account Manager acts as key triage point for assigned accounts and takes ownership of customer issues through resolution. This position works closely with the Oncology Account Executives, Optimization Consultants, Clinical Specialists, GPO Team and Implementation Team to ensure high-quality and consistent service level to their customers. The position requires subject matter expertise in pharmacy workflow, management of systems, pharmacy operations, payor landscape as well as data analytics and credentialing. Keeps up-to-date knowledge of the industry, competition, and enhances awareness within the pharmacy and medically integrated dispensing segment. This position requires excellent communication, customer service, and follow-up skills along with relationship building.

Requirements

Degree or equivalent and typically requires 4+ years of relevant experience.
4 + years account management or pharmacy operations
Experience in provider consulting, field sales, and/or product management
Knowledge of pharmacy systems, pharmacy operations and pharmacy workflow
Demonstrated experience in developing customer improvement plans
Team collaboration/team player
Effectively manage customer expectations in terms of service and issue resolution
Develop a proficiency in orals oncology segment and technology (product, application, platform)
Develop collaborative internal and external relationships/partnership
Maintain knowledge of pharmaceutical industry products, trends, and processes
Troubleshoot, triage, and manage customer issues to resolution
Ensure timely follow up and communication
Great business acumen and professionalism
Strategic/Creative Thinker
Ability to operate in a fast-paced, dynamic business environment
Must be authorized to work in the US. Sponsorship is not available for this position.

Nice To Haves

Community Oncology experience a plus
Certified Pharmacy Technician or equivalent pharmacy experience a plus

Responsibilities

Strategizes, plans and executes on value add and strategic activities for existing customer base of pharmacies.
Understands the practices’ business challenges, strategies and priorities and helps address those needs.
Targets and sells MID value proposition and capabilities to community oncology practices without orals program in place.
Understands and advises on practice processes, buying cycles and decision drivers as well as their current and future needs.
Articulates ROI/value of products, services, offerings and solutions.
Supports practice business growth, strategic planning, monitoring of progress, use of services products and growth solutions (GPO, EQUIPP, etc.).
Takes action to meet the needs and concerns of the practice and considers how actions or plans will affect practices; responds quickly to meet needs and resolve problems; avoids over commitments and sets reasonable expectations
Establishes customer feedback systems and implements effective ways to monitor and evaluate concerns, issues, and satisfaction within each practice and to anticipate the practices’ needs
Educates practices and shares information with practices to build their understanding of issues and capabilities; is regarded by the practice as the thought leader in this industry
Establishes relationships with practices at multiple levels within the practice organization
Assists practices with issue escalation and resolution
Monitors and reports pharmacy & dispensary business operations impacts on practice financial performance
Creates and updates practice business plans, ROI analysis, and growth projections
Understands and advises the practice’s decision drivers from their perspective (options available, financial benefit/costs) and the implications that buying decisions have on both McKesson and the practice.
Maintains knowledge of practice contracts (GPO, Payer, and other business impacting agreements)
Draws upon knowledge of competitors and payers to communicate valuable insight on those issues that deliver results for both McKesson and the practice.
Leverages practice successes and drug/payor trends
Review credentialing and re-credentialing notification with practices
Provide guidance and best practices to practices for the purpose of credentialing and re-credentialing
Conduct credentialing and recredentialing tasks with practices
Create credentialing timelines and completion action plans
Document and maintain credentialing applications and documentation
Escalate any issues and/or concerns to the MID Strategy team