Account Manager - Lender Accounts

HomeLight • Scottsdale, AZ

1d • Hybrid

About The Position

We’re building the future of real estate — today.
HomeLight is the real estate technology platform powering innovative transactions for top agents, lenders, and their clients. Our technology makes it easier to buy and sell homes, whether that's enabling clients to buy before they sell, find a top agent, or have certainty through a modern closing process. Each year, HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents and loan officers. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all.
Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.
As an Account Manager - Lender Sales, you are the primary post-submission partner for our Loan Officers (LOs). Once an application is submitted, you take ownership — guiding LOs and their teams from initial approval through under contract.
This is a fast-paced, relationship-driven role where communication, urgency, and creative problem-solving are critical. You are equal parts account manager, strategist, and deal quarterback — ensuring files move forward while building long-term LO loyalty and repeat business.

Requirements

• Understanding of real estate transactions and processes
• Solution-oriented mindset with the ability to think creatively under pressure
• Exceptional communication skills and responsiveness
• Experience managing multiple files in a high-volume, fast-paced environment
• Relationship-first mentality focused on building repeat LO partnerships
• Ownership, urgency, and strong organizational skills

Responsibilities

• Own applications from submission through initial approval and into contracts to meet revenue goals
• Partner directly with Loan Officers and Loan Officer Assistants to gather required items (photos, lien balances, documentation)
• Proactively identify and solve roadblocks to help files move forward
• Strategize with LOs to hit target equity unlock goals needed to make the purchase loan work
• Advise on solutions such as Equity Boost or HELOC options when necessary
• Join joint calls with agents and clients to support deal progression and strengthen relationships
• Educate LOs on program details, process expectations, and next steps
• Help LOs confidently position our program and fees to their clients (benefits, value, ROI)
• Monitor stalled or inactive files and proactively re-engage LOs to move them forward
• Deliver fast, clear communication across phone, email, and live meetings

Benefits

• Medical (Aetna or Kaiser), Dental & Vision (Guardian)
• Long-Term Disability & Short-Term Disability
• Hospital Indemnity Insurance, Accident Plan, and Employee Critical Illness (Guardian)
• 401k (Accrue), Life Insurance (Guardian) & Pet Insurance (Nationwide)
• Commuter benefits are offered in certain locations
• PTO, including Volunteer Days to give back to your community
• Annual Anniversary Perks, including one month paid sabbaticals!
• HomeLight Services to help you with buying and selling your home

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed