Account Manager Leader - New York City

Aon Corporation•New York, NY

8d•Onsite

About The Position

Aon is seeking an Account Manager Leader in New York City to lead talent development for the Account Manager population. This role involves coaching, mentoring, training, and engaging team members to help them achieve their individual goals. The position is based in Aon's Financial District office and focuses on making better decisions to protect and enrich lives globally. The organization is united through trust as one inclusive team, passionate about helping colleagues and clients succeed.

Requirements

5+ years of Commercial Insurance experience, project management, and leadership.
Recent management experience with direct reports.
Strong desire to lead a team and work alongside local colleagues and regional/national leadership.
Experience with, or a strong desire to cultivate colleague engagement with the team, including effective strategies to build team culture and collaboration.
Experience with recruiting and managing talent pipeline.
Experience collecting meaningful feedback for use in the performance management process.
Ability to monitor clients' satisfaction, including both internal and external clients.
Bachelor's degree or equivalent years of work experience.

Nice To Haves

Valid Property and Casualty Insurance License is strongly preferred.
Must obtain P&C license within 120 days of start date if not already licensed.

Responsibilities

Leading the local Account Manager population, including training and development, standardizing work, ensuring activities are performed by the right group, and managing team capacity (50% or more of time).
Supporting a book of business/assigned accounts that service general risk-based client accounts (30% or more of time).
Collaborating with regional and national Account Manager Leadership (up to 10% of time).
Supporting local initiatives alongside Account Executive and Office Leaders (up to 10% of time).
Establishing clear roles, responsibilities, and performance expectations within the team in collaboration with Account Manager Leaders/staff, Account Management team, and Client Service Delivery Leaders.
Demonstrating the capacity model and Account Manager best practices to improve the efficiency of the Account Portfolio.
Focusing on continuous improvement and operational efficiency of the team to support office-based teams.
Enabling effective onboarding and handling of net new clients and expansion of relationships with existing clients.
Monitoring client satisfaction, including both internal and external clients.
Monitoring performance and suggesting changes in Account Manager assignments and service team composition, working closely with the Account Executive leader and CSDL.
Working with CSDL and Account Executive Leader on succession planning for key clients, and Account Manager recruiting and talent pipeline.
Collecting meaningful multi-rater feedback for performance management and swiftly handling underperformance within the Account Specialist team.
Advocating for Account Managers seeking Account Executive opportunities.
Working on region and national client service delivery initiatives to ensure efficiency and build standard processes.
Educating assigned Account Managers on client management, risk management, insurer interface, and Aon resources and processes, ensuring tools are understood and used.
Ensuring Account Managers understand their career opportunities and encouraging movement where possible.
Monitoring and increasing colleague engagement on the team, including effective utilization of Smart Working strategies to build team culture and collaboration.