Account Manager Lead, Client Success (CSM)

FIS•Atlanta, GA

1d•Hybrid

About The Position

The Client Success Manager (CSM) drives client satisfaction, solution adoption, and overall success for a specific solution. Acting as a strategic partner, the CSM helps clients realize the full value of their investment, builds long-term relationships, and aligns solution outcomes with business goals. The role requires a hybrid schedule at one of FIS’s talent centers in Jacksonville, Atlanta, or Milwaukee.

Requirements

5–7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles.
Bachelor’s degree.
Ability to clearly articulate business value in writing and verbally to stakeholders across client organizations.
Knowledge of the financial technology industry and its products, including market trends, challenges, and opportunities.
Strong analytical skills, including experience with Tableau or similar software and the ability to turn data into insights.
Strong communication and presentation skills, with confidence in customer engagements at all levels and in varied situations.
Strong leadership and ability to collaborate with cross-functional teams, including Sales, Renewals, and technical roles.

Nice To Haves

Relevant previous experience in financial technology services.

Responsibilities

Serve as a subject matter expert in business-specific domains and lead strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.
Collaborate with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.
Build strong client relationships, engage proactively throughout the client lifecycle, and enable value realization.
Understand clients’ business objectives and develop joint success plans with milestones and measurable KPIs to achieve desired outcomes through product adoption.
Analyze client health and product usage data, then take action to mitigate risk, improve adoption, deliver business value, and reduce churn.
Act as a strategic advisor by identifying expansion opportunities and sharing insights with sellers, and influence product roadmaps based on client feedback.
Capture and communicate customer-insight-based expansion recommendations to sellers.
Act as a liaison between product management and clients, partnering with sales and professional services teams.
Participate in the renewal process and articulate the renewal value story to clients.