Account Manager - Large Group

Delta Dental of Missouri • Sunset Hills, MO

1d • Hybrid

About The Position

Join Delta Dental of Missouri as an Account Manager - Large Group and help deliver exceptional service to our broker and employer clients. In this relationship-focused role, you'll manage a portfolio of large group accounts, drive retention and growth strategies, support renewals and implementations, and serve as a trusted advisor on employee benefits solutions. We're seeking a collaborative professional with health insurance industry experience, strong consultative skills, and a passion for building lasting client partnerships. This hybrid opportunity is based in St. Louis, Missouri, providing flexibility to work from both our St. Louis office, and home office environment.

Requirements

• Minimum of 7 years of experience in the health benefits arena, preferably in account management
• College degree or relevant work experience
• Current Missouri health insurance license
• Strong understanding of finance, underwriting and rating of group insurance products
• Understanding of dental terminology and procedures preferred
• Advanced problem-solving and decision-making abilities
• Exceptional verbal and written communication skills
• Proven subscription to the company’s core values of integrity, adaptability, service-focused, accountability, curiosity, and community.

Nice To Haves

• Understanding of dental terminology and procedures

Responsibilities

• Fosters relationships with existing clients and brokers in the 50+ market to ensure optimal client experiences and client retention.
• Executing strategies to build relationship with clients and brokers.
• Periodic meetings with clients to review account results and formulate recommendations for future needs.
• Educating clients and brokers on best practices in processes, services and offerings to ensure a positive client experience.
• Responding to client inquiries on rates, benefit plan design, general information and strategic recommendations.
• Directing clients and brokers to the appropriate departments to ensure the most effective and efficient resolution of questions and issues.
• Coordinating and collaborating with other departments to resolve complex issues on behalf of the client.
• Researching and identifying the appropriate resources and process for optimal resolution of client and broker needs.
• Supports open enrollment processes with clients by providing support and materials to clients.
• Expands relationships with brokers and existing clients to increase revenue opportunities.
• Developing benefit strategies and presenting options to maximize client dental plans and support client goals.
• Exploring opportunities with existing clients to leverage other product offerings.
• Leveraging relationships with clients and brokers to gain referrals to new accounts.
• Manage new group implementation process in collaboration with other departments to ensure a positive client experience.
• Reviewing client contracts with sales representative to understand design plans, service requirements and other parameters to address during the client onboarding process.
• Communicating processes, best practices and timelines for effective client onboarding processes.
• Facilitating meetings with clients to ensure timely completion of all stages of the onboarding process.
• Monitoring timelines and deliverables to ensure timely completion of all onboarding processes.
• Collaborating with internal departments to identify solutions and best practices to address contract requirements.
• Updating clients on timelines, questions or solutions throughout the onboarding process.
• Serves as trusted advisor to the sales team, clients and brokers on industry trends and best practices.
• Researching and communicating industry trends and key metrics to maximize benefit plans and financial outcomes for clients.
• Understanding internal processes and timelines to set expectations and recommend best practices.
• Influencing clients and brokers based on subject matter expertise of the industry, plans and internal processes.
• Asking key questions to understand client outcomes needed and providing recommendations that convey expertise in best practices.
• Communicating guidelines, policies and processes in a manner that builds trust in the company’s relationship with the client.
• Supporting the sales team with strategic insight and subject matter expertise on best practices, process constraints, service offerings and other options throughout the RFP process.
• Manages the renewal process for the assigned book of business.
• Serving as the primary point of contact with clients and brokers throughout the renewal process.
• Analyzing client results, plan options and service offerings in preparation of the renewal process.
• Collaborating with the Account Management Operations team to gather data needed for the renewal process.
• Reviewing renewal options and plans with the client or broker.
• Highlighting benefits, areas of competitive advantage and client values of offerings.
• Addressing questions or concerns to ensure acceptance of account renewals.
• Formally proposing and advocating for the addition of vision and other complementary employee benefits as DDMO expands its product offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree