Account Manager - Kroger Omnichannel
About The Position
At C.A. Fortune, we aspire to maintain our position as the nation’s leading consumer brands agency. We offer comprehensive solutions to our clients, from sales management to marketing, insights, and e-commerce. Our people are the core of our business, and we are committed to living out our values: fearless and curious innovators who lead with solutions, empower others, and do the right thing. We are a family-first organization that recognizes the importance of a healthy and flexible work-life balance, a positive support system, and the power of diversity and inclusion. The Account Manager, Kroger Omnichannel role will act as a 360 account manager for the C.A. Fortune client base across Kroger and Kroger’s digital and marketing ecosystem, including Kroger.com and retailer media platforms. This is a fully remote position, but if local to Chicago, IL, a hybrid schedule (3 days in-office) will be observed. We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families.
Requirements
- Strong knowledge of the consumer products industry (specifically food products)
- 4-year bachelor’s degree, and/or similar industry experience
- Proficient with all necessary computer-based programs (Outlook, Word, Excel, PowerPoint, SharePoint)
- Understanding of Kroger systems and platforms including Kroger Precision Marketing (KPM), Kroger Ad Platform (KAP), Prism, Stratum, Market6, and Kroger’s broader digital ecosystem
- Familiarity with omnichannel retail strategies including Pickup & Delivery, loyalty marketing, and retail media
Nice To Haves
- Previous Kroger (in-store or digital) experience
- Familiarity with Kroger systems including Prism, Stratum, KPM, KAP, or 84.51° tools
- Account management experience directly supporting Kroger
- Experience managing retailer media campaigns or omnichannel marketing initiatives within grocery retail
Responsibilities
- Partner with internal C.A. Fortune teams to develop organizational expertise for Kroger and Kroger’s omnichannel ecosystem
- Provide insights into key metrics and performance trends across Kroger’s in-store and digital business
- Support planning and execution of marketing, advertising, and promotional efforts across Kroger platforms
- Create operating standards for managing client businesses both online and in-store within Kroger
- Act as a 360 Account Manager for C.A. Fortune client base across Kroger and Kroger.com
- Develop and execute plans to drive ROI through performance-based and brand-building strategies
- Represent client interests to Kroger, 84.51°, and Kroger Precision Marketing (KPM)
- Analyze and report on client business results tied to Kroger digital initiatives and retail media programs
- Share overall understanding of Kroger’s omnichannel ecosystem, including Pickup & Delivery, loyalty, and retail media
- Support new item setup, pricing, digital shelf optimization, SEO, content syndication, and digital advertising initiatives
- Collaborate cross-functionally with sales, insights, and media teams to support joint business planning and retailer growth strategies
Benefits
- PTO and sick days
- 11 paid company holidays per year
- 1 floating holiday
- 2 paid volunteer days per year
- Bonus eligible
- 3 months fully paid parental leave (regardless of gender)
- Medical, dental, and vision
- Paid company life insurance
- 401k with company match
- Summer hours (half day Fridays from Memorial Day thru Labor Day)
- Work from home flexibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
