Account Manager IV

IGT, a Nevada Corporation•Alley, DC

1d•Onsite

About The Position

The Account Manager is responsible for developing and maintaining key customer relationships, ensuring the customer is highly satisfied with PlayDigital IGT products and services and that all revenue generation opportunities are maximized. A focus will be the overall growth and success of designated markets. Developing a comprehensive understanding of the business, the successful candidate will draw upon their knowledge of the casino gaming market to become a trusted advisor to the customer. The successful candidate will have strong communication skills, a client friendly manner, be flexible and thrive in challenging and evolving environments. Acquired knowledge of casino products, especially PlayDigital IGT game library, is advantageous. The Account Manager is responsible for the entire customer experience. To perform effectively, they will collaborate closely with customers to identify and manage a customer’s expectations, working in partnership with other internal PlayDigital IGT departments, including the Product and Delivery teams. The Account Manager is also responsible on a day-to-day basis for managing client satisfaction and financial performance of PlayDigital IGT games. In order to perform effectively, the Account Manager should have an excellent understanding of online casino, and in particular marketing, game promotions, game positioning and all the KPIs that demonstrate the success of a casino game, helping the customer to improve their performance with an open and regular dialogue.

Requirements

Minimum of 5 years’ experience as an account manager, ideally within the gaming industry
Excellent team player – ability to integrate to the team quickly, bringing a positive attitude and way of work
A record of developing strong working relationships with executives, peers, and associates
Ad-hoc travel is required

Nice To Haves

Acquired knowledge of casino products, especially PlayDigital IGT game library, is advantageous.
Excellent understanding of online casino, and in particular marketing, game promotions, game positioning and all the KPIs that demonstrate the success of a casino game, helping the customer to improve their performance with an open and regular dialogue.

Responsibilities

Develop market initiatives and strategies to support the growth of the accounts
Support teams that work within designated markets, for the growth of the overall market
Develop customer relationships across all levels, ensuring the customer is highly satisfied with the company’s product and services
Maximize revenue generation opportunities within the nominated markets and accounts
Track the financial performance of the customer account and monitor performance
Align with cross functional teams to ensure customer success
Collaborate with the customer to launch PlayDigital IGT products on a timely basis, ensuring that both new and existing products are promoted with maximum exposure onsite, regular CRM and external marketing campaigns to optimize revenue performance. This will include game demonstrations, customer tracking and liaison with the customer’s marketing and product teams to highlight the benefits of PlayDigital IGT games.
Develop additional sales opportunities, assess financial performance, and consult with legal and compliance teams on the contracts.
Maintain an up to date knowledge of industry trends and best practices to be well positioned to best advise the customer.
Maintain a comprehensive knowledge of the company’s products and services.
Function as an escalation point for customer issues, working to ensure that all issues get resolved satisfactorily and promptly.
Assisting in prospecting and acquiring new potential customers, attending prospect meetings where required.
Responsible for collection of customer feedback, verification and ranking of customer requirements for new product features and functions.