Account Manager (Institutional Crypto)

The Tie • New York, NY

5d • Hybrid

About The Position

The Tie is a leading provider of information services for digital assets, serving hundreds of the world’s largest institutions through The Tie Terminal and data APIs. They also offer institutional staking solutions, investor relations services, and license data feeds. The Tie Terminal is described as the fastest and most comprehensive workstation for institutional digital asset investors. Their clients include hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants. As an Account Manager, the role involves delivering a high-touch, white-glove experience to clients, supporting upsells and net revenue retention in collaboration with the Account Executive team. The Account Manager will act as a brand ambassador, building strong relationships within assigned accounts.

Requirements

• BA/BS degree or relevant account management experience
• Experience or passion for cryptocurrency markets is a must
• An ability to grasp customers’ needs and suggest timely solutions
• Excellent presentation, relationship building and communication skills
• Strong analytical and problem-solving skills

Nice To Haves

• Experience interacting with institutional investors is strongly preferred
• SQL and Python experience is a plus
• CRM and client prospecting experience

Responsibilities

• Build strong relationships with assigned institutional clients
• Work alongside the Account Executives to win new business and increase sales
• Provide support for customers in the pre-sales and post-sales processes
• Maintain CRM including recording details notes from meetings with clients
• Answering client questions via their designated support channel
• Communicate new feature launches
• Build dashboards, watchlists and news feeds for new clients
• Aggregate product feedback from clients and present to the product team
• Prospect and network for upsells to existing clients
• Drive net retention

Benefits

• Competitive compensation
• Employee stock option plan
• Health, dental, vision, and disability insurance
• Flexible paid time off
• Flexible working hours
• A fast-paced and exciting work environment
• Strong teamwork-driven culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level