Remote Account Manager, Inside Sales

Schneider Electric•Morrisville, VT

19h•Remote

About The Position

The Remote Account Manager is a direct account management role and is the liaison between our customers and our entire service chain and is pivotal in our delivery of world-class service. A successful Account Manager will have influence and leadership skills to leverage our resources toward positive customer outcomes. The Account Manager’s primary responsibility is oversight of our core services delivery as a direct interface to our customers. This position requires a high performing, highly organized business professional responsible for direct interaction with and influence of our customers as well as capacity for leading and influencing a team of service professionals. The Remote Account Manager will act as our team’s primary customer advocate and will embrace a servant leadership mindset in the support and collaboration with team members. The Remote Account Manager will serve as member of the National Service Central team, with a strong dotted line to the Branches they support. They will be an active participant in the development and implementation of service delivery strategies across both the local and national US Digital Buildings Business.

Requirements

2 + years of experience in the buildings industry (BAS, Security, or Mechanical)
Bachelor's Degree in related field preferred
Strong interpersonal, communication, and consultative problem-solving skills
Ability to manage high-pressure situations with strategic and critical thinking
Demonstrated commitment to customer service excellence
Solid business and financial acumen
bFO/S experience and Reporting Competent
Microsoft Word & PowerPoint Strong Competence
Estimate360 Competent
Tableau Competent
Verbal and Written communications Expert
Customer C.A.R.E. Mindset Expert

Responsibilities

Build and maintain strong customer relationships across the service lifecycle
Act as a liaison between customers and internal teams (Sales, CSM, Service Central)
Drive growth through service agreements and cross-business unit (XBU) opportunities
Champion world-class service delivery and ensure customer satisfaction
Proactively engage customers to enhance satisfaction and generate service opportunities
Develop tailored account strategies and solutions based on customer needs
Coordinate and track customer interactions, scopes of work, and service estimates
Manage sales administrative tasks, including booking agreements and quotes
Effectively network and collaborate across internal and external stakeholders