Account Manager/Inside Sales

AM Leonard•Piqua, OH

9d•Onsite

About The Position

Are you ready to dig into an exciting career with a company that's putting the "grow" in growth? We're on the hunt for a passionate, driven, and enthusiastic Inside Sales/Account Manager to join our vibrant team at A.M. Leonard! Enjoy a family-friendly Monday–Friday schedule while working for a stable company with over 140 years of success. We’re proud of our loyal customers and our collaborative, team-driven sales department. As an Account Manager, you'll be the heart of our operations, helping customers select the right products for their needs and providing top-tier service.

Requirements

Experience: Previous experience in inside sales, customer service, or a related horticulture field is highly preferred.
Horticultural Knowledge: A solid understanding of plants and gardening products, or a strong willingness to learn and absorb new information quickly.
Communication Skills: Excellent verbal and written communication skills, with professional telephone and email etiquette.
Problem-Solving Prowess: The ability to think on your feet, handle objections with empathy, and find creative solutions for customer needs.
Team Spirit: A positive attitude and the desire to work collaboratively within a dynamic team environment.
Organizational Skills: Strong attention to detail and the ability to manage multiple tasks and priorities effectively.
Tech Savviness: Proficiency with Microsoft Office Suite and a willingness to quickly learn our internal systems and CRM software.

Nice To Haves

experience with Netsuite

Responsibilities

Building Connections: Making and answering phone calls and emails from clients (landscapers, nurseries, garden centers, and more!), providing product information, pricing, and availability.
Expert Consulting: Using your growing knowledge of our horticultural products—from woody ornamentals and perennials to soil amendments and tools—to offer substitutions and recommendations that perfectly match customer needs.
Streamlining Operations: Processing sales orders, coordinating with our production and logistics teams to schedule deliveries and pickups, and tracking shipments.
Pipeline Management: Keeping our CRM system (experience with Netsuite a plus) up-to-date with detailed customer interactions and sales activities.
Problem Solving: Handling customer inquiries and concerns with a professional, can-do attitude, ensuring every issue is resolved and customer satisfaction is achieved.
Continuous Learning: Staying up-to-date with the latest industry trends, market conditions, and new product offerings to become an invaluable resource for our clients.

Benefits

Competitive compensation package
Comprehensive benefits (health, dental, vision, PTO)
company matching 401k
Opportunities for professional development and continuing horticultural education
A collaborative and positive work environment where your contributions directly impact our mission
We offer a high deductible health plan (HDHP), dental, and vision insurance. We contribute $60 per month to enrolled employees’ HSA accounts.
Employees and their dependents who are enrolled in our HDHP also have access to our employee health clinic where they can access healthcare for well and sick visits, immunizations, lab services, and more at no cost. Employees not enrolled in our HDHP can still have access to our employee health clinic for just $20 per paycheck. There are also prescriptions available through this clinic at no cost. Employees can also access quick, convenient, and no-cost healthcare in the comfort of their homes 24/7 through our telemedicine partner.
Employees also receive life insurance and short-term disability at no cost, and they have the option to purchase increased coverage through payroll deductions. We also offer long term disability, various Aflac plans, and a 401k plan with matching.
Employees receive paid time off from day one, including 80 hours of vacation time (prorated based on the start date for the first year) and 40 hours of personal time. After the first full year of employment, eight additional hours of vacation are granted annually.
Employees also enjoy the use of our free onsite gym and product discounts on our wide selection of horticultural tools and equipment.