Account Manager/Inside Sales

AM Leonard•Piqua, OH

2d•Onsite

About The Position

Join Our Growing Family: Account Manager Wanted! 🌱 Are you ready to dig into an exciting career with a company that's putting the "grow" in growth? We're on the hunt for a passionate, driven, and enthusiastic Inside Sales/Account Manager to join our vibrant team at A.M. Leonard! Enjoy a family-friendly Monday–Friday schedule while working for a stable company with over 140 years of success. We’re proud of our loyal customers and our collaborative, team-driven sales department.

Requirements

Previous experience in inside sales, customer service, or a related horticulture field is highly preferred.
A solid understanding of plants and gardening products, or a strong willingness to learn and absorb new information quickly.
Excellent verbal and written communication skills, with professional telephone and email etiquette.
The ability to think on your feet, handle objections with empathy, and find creative solutions for customer needs.
A positive attitude and the desire to work collaboratively within a dynamic team environment.
Strong attention to detail and the ability to manage multiple tasks and priorities effectively.
Proficiency with Microsoft Office Suite and a willingness to quickly learn our internal systems and CRM software.

Nice To Haves

Experience with Netsuite CRM

Responsibilities

Making and answering phone calls and emails from clients (landscapers, nurseries, garden centers, and more!), providing product information, pricing, and availability.
Using your growing knowledge of our horticultural products—from woody ornamentals and perennials to soil amendments and tools—to offer substitutions and recommendations that perfectly match customer needs.
Processing sales orders, coordinating with our production and logistics teams to schedule deliveries and pickups, and tracking shipments.
Keeping our CRM system (experience with Netsuite a plus) up-to-date with detailed customer interactions and sales activities.
Handling customer inquiries and concerns with a professional, can-do attitude, ensuring every issue is resolved and customer satisfaction is achieved.
Staying up-to-date with the latest industry trends, market conditions, and new product offerings to become an invaluable resource for our clients.

Benefits

Competitive compensation package
Comprehensive benefits (health, dental, vision, PTO)
company matching 401k
Opportunities for professional development and continuing horticultural education
A collaborative and positive work environment where your contributions directly impact our mission
High deductible health plan (HDHP)
HSA contributions ($60 per month)
Access to employee health clinic (free for HDHP enrollees, $20 per paycheck for others)
Free prescriptions through employee health clinic
24/7 telemedicine partner
Life insurance and short-term disability at no cost
Option to purchase increased coverage for life insurance and short-term disability
Long term disability
Various Aflac plans
401k plan with matching
Paid time off from day one (80 hours vacation, 40 hours personal)
Additional vacation hours after first full year
Free onsite gym
Product discounts on horticultural tools and equipment