Account Manager III

Sinch • United States,

7d • $115,000 - $144,000 • Remote

About The Position

Build Relationships. Grow Accounts. Own a SMB & Mid-Market Account Portfolio.
We’re looking for a relationship-driven Account Manager to join our Sinch team, supporting our Small and Mid-Market customer segments. This isn’t a high-volume cold calling role. You’ll own and grow a defined portfolio of SMB & Mid-Market customers, focusing on long-term partnerships, consultative selling, customer retention, and account expansion. If you enjoy owning customer relationships, uncovering business needs, developing strategic account plans, and helping customers get more value from their communication strategy, this is a great fit.
What You’ll Do
Manage and grow a portfolio of SMB and Mid-Market accounts
Act as a trusted advisor — understand customer needs, business objectives, and communication strategies and align solutions to their goals
Drive revenue growth through cross-sell and upsell opportunities within the SMB & Mid-Market customer base.
Key Responsibilities:
Identify opportunities to expand customer usage, introduce new use cases, and increase product adoption
Own customer retention and renewal efforts, proactively identifying risks and developing strategies to protect recurring revenue
Conduct regular business reviews and customer meetings to demonstrate value, understand evolving needs, and identify growth opportunities
Develop strategic account plans and maintain accurate account information, opportunity management, and forecasting in CRM
Partner cross-functionally with Sales, Customer Success, Support, Product, and Marketing teams to deliver an exceptional customer experience

Requirements

• A bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Excellent communication and relationship-building skills.
• Strong analytical skills with the ability to develop strategic account plans and identify customer growth opportunities.
• Proficiency in CRM software and account management tools.
• Demonstrated ability to manage customer relationships while achieving revenue, retention, and expansion goals.
• Experience with SaaS, technology, messaging, communications, marketing technology, or a related industry.

Nice To Haves

• Experience selling SaaS or communication technology solutions to SMB and Mid-Market customers
• Experience with SMS, business messaging, email marketing, or customer engagement solutions
• Experience managing recurring revenue, renewals, upsell, cross-sell, and expansion opportunities

Responsibilities

• Manage and grow a portfolio of SMB and Mid-Market accounts
• Act as a trusted advisor — understand customer needs, business objectives, and communication strategies and align solutions to their goals
• Drive revenue growth through cross-sell and upsell opportunities within the SMB & Mid-Market customer base.
• Identify opportunities to expand customer usage, introduce new use cases, and increase product adoption
• Own customer retention and renewal efforts, proactively identifying risks and developing strategies to protect recurring revenue
• Conduct regular business reviews and customer meetings to demonstrate value, understand evolving needs, and identify growth opportunities
• Develop strategic account plans and maintain accurate account information, opportunity management, and forecasting in CRM
• Partner cross-functionally with Sales, Customer Success, Support, Product, and Marketing teams to deliver an exceptional customer experience

Benefits

• Comprehensive market competitive medical, dental, and vision plans.
• Variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• Free virtual counselling resources through our global Employee Assistance Program.
• Roth and Pre-tax 401(k) options including an employer match for all participants.
• Generous paid time off program.
• Paid parental leave and family planning support.
• Flexible remote work offerings.
• Paid time off to support a volunteer program of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level