Account Clerk III

City of Alexandria•Alexandria, VA

4d•Onsite

About The Position

The City of Alexandria's Finance Department is looking for a friendly, responsible, customer service-oriented Account Clerk III to join our team. As a member the Revenue Division, the Account Clerk III provides Alexandria residents and business owners with high quality tax related customer service, assisting walk in and call in customers with all issues related to City taxes (e.g. business, meals, and transient lodging taxes, among others). The Account Clerk III performs their work under the general supervision of the Business Tax Manager. A significant aspect of this work involves receiving and organizing incoming mail for the Revenue Division, and the scanning of Business Tax mail to our internal electronic document management system.

Requirements

High School Diploma or GED, and three years' experience in bookkeeping and related clerical work equivalent to the level of Account Clerk II, including the preparation of financial reports, and completion of high school level courses in bookkeeping, business arithmetic and English; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
Strong attention to detail and accuracy
Ability to organize and manage paperwork efficiently
Ability to work independently and perform repetitive tasks for the entire day along with meeting all required deadlines
Knowledge of scanning software and hardware is required
Ability to communicate effectively through thoughtful and incisive questions to gain a complete understanding of customer issues and request
Ability to provide high quality customer service in a fast-paced environment
Ability to retain and understand taxes and assessments of business taxes and vehicle personal property taxes.
Ability to report to work daily in office
Skill with Microsoft Excel and Word (e.g. formatting, mail merge)
General knowledge of local taxes
General knowledge of parking tickets

Nice To Haves

Some familiarity with the policies and procedures governing tax administration in local government
Passionate about providing Alexandria residents and businesses with friendly, efficient, and competent tax services.
Experience scanning to Laserfiche is preferred
At least two years of customer service experience
Experience using a complex scanning software such as Laserfiche or equivalent

Responsibilities

Organize and distribute all incoming mail to the appropriate unit.
Maintain accurate, well-organized records for all tax-related documents in Revenue Division’s Laserfiche database.
Assist the department in preparing outgoing mass mailings.
Properly identify all business tax documents and ensure each document is scanned in the appropriate folder.
Provide business owners with guidance on securing a business license.
Interviewing the business owner to determine all applicable licenses relating to the nature of the business.
Use of the City’s personal property (car tax) system, RBS/RCS, and the business tax system, RevOne.
Assist in-person business owners with processing monthly or annual returns along with providing applicable tax bills.
Answer taxpayer questions in person, over the phone, by email, and by physical mail.
Perform related work as required.