Account Manager II - (Remote US)

Digi International•,

6h•$67,000 - $101,000•Remote

About The Position

Digi International is seeking an Inside Sales Representative (ISR) to join their expanding inside sales team. This role is focused on driving revenue growth within an assigned territory and strengthening go-to-market execution. The ideal candidate will excel at building pipeline, closing run-rate deals, and developing lasting relationships with customers and channel partners. This position requires strong inside sales fundamentals such as outreach discipline, deal velocity, and pipeline ownership, combined with customer success instincts to retain and grow the existing customer base. The position is remote and requires the candidate to be in the Continental US.

Requirements

2–5 years of experience in inside sales, business development, account management, or sales support, preferably in a technology or subscription-based business.
Proven ability to manage a territory, build pipeline, and close deals in a fast-paced environment.
Strong communication and relationship-building skills with a results-oriented mindset.
Comfortable working through a 2-tier channel model (distributor and reseller).
Ability to manage multiple priorities, deadlines, and stakeholders with precision.
Comfort working cross-functionally with Field Sales, Marketing, Operations, and Customer Support teams.
Must be in the Continental US.
Must have valid work authorization in the United States at the time of application. Visa sponsorship is not provided.

Nice To Haves

Proficiency with CRM systems (NetSuite experience strongly preferred).

Responsibilities

Own the run-rate of the assigned territory, including identifying, qualifying, and closing mid-market opportunities through Digi's 2-tier channel.
Manage the full sales cycle from lead to close, maintaining accurate opportunity data in NetSuite, and ensuring deals have clear next steps and current activity notes.
Respond to inbound and outbound leads within 72 business hours, qualify opportunities using defined criteria, and build early-stage pipeline through consistent outreach and research.
Partner with the Regional Sales Manager (RSM) to ensure leads are progressed appropriately and handed off or closed efficiently.
Support the RSM on larger opportunities by managing internal mechanics such as generating quotes, coordinating with distributors and channel partners, and tracking deal progress.
Actively mine the existing install base to identify upsell, cross-sell, and seat expansion opportunities.
Coordinate with channel partners to ensure customers are engaged and aware of the full Digi solution set.
Support proactive renewal conversations within the territory by engaging customers ahead of contract expiration, flagging at-risk accounts, and partnering with the Customer Success team.
Maintain pipeline hygiene and forecast accuracy for both new business and the renewal book.
Leverage NetSuite and other internal systems to manage opportunities, create quotes, and maintain high-quality customer data.
Adopt AI-powered tools to improve workflow efficiency and uncover insights.