Account Manager II

Flock Freight•Encinitas, CA

23h•Hybrid

About The Position

Flock Freight is the largest Shared Truckload (STL) freight brokerage in the U.S., transforming underutilized truckload capacity into tangible value: cost savings for shippers, increased earnings for carriers, and a smaller carbon footprint. Their AI-powered, patented pooling technology optimizes across Flock’s entire customer network, combining shipments from thousands of businesses into efficient Shared Truckloads. With STL, shippers enjoy truckload-level service while only paying for the space they need. Trusted by thousands of customers, from some of the largest enterprises to growing brands, Flock Freight delivers an unmatched combination of cost efficiency, exceptional service, and a streamlined shipping experience. Flock Freight has been a Certified B Corp since 2020, meeting high social, environmental, transparency, and accountability standards to all of our stakeholders. The Account Management Team reports to the Manager of Account Management, SD-BD-2.

Requirements

Bachelor’s Degree
3 + years of experience in the Freight/Logistics industry.
Strong ability to prioritize and manage competing demands in a fast-paced environment.
Demonstrated sense of urgency and accountability when responding to customer and business needs.
Proven problem-solving skills with a focus on taking ownership and driving issues to resolution.
Comfortable multitasking across projects, stakeholders, and shifting priorities without losing attention to detail.

Responsibilities

Partnering with our Account Executives to support our relationships with customers, particularly by servicing day-to-day customer needs.
Conducting weekly touch points and engagement strategies with our key decision makers to identify expansion opportunities, proactively upsell, and ensure maximum wallet share.
Maximizing profitability for the firm by quoting and strategically accepting or rejecting freight.
Arranging and hosting quarterly business reviews with your key decision-makers.
Extreme ownership of the daily freight factory operational execution; quote through invoice.
Own the day-to-day operational needs and requirements of your customers, including handling escalations and resolving issues quickly.
Focused on load board management, coverage execution, escalation management, and timely issue resolution.
Ensuring operational execution for successful billing including; rate management, fuel surcharges, accessorials agreements, and resolving any outstanding billing issues, collections, or credit needs.
Maintain SOPs for all customers, ensure service expectations are met, and execute on CAP plans as necessary.
Possess deep knowledge of client's needs, challenges, communication styles, roles, and key decision-makers within each organization.
Utilize relationship-building skills to delight our customers and ensure consistent delivery of KPIs and service metrics.