Account Manager II

FM•Alpharetta, GA

4d•Onsite

About The Position

FM, a leading mutual insurance company focused on property risk management and resilience, is seeking a dynamic Account Manager for its Client Service Department in Atlanta, Georgia. This role involves performing insurance servicing and underwriting activities for existing accounts and new business, primarily serving as the account team leader or manager. The Account Manager will be the key interface with clients and brokers on all aspects of the account, including insurance products, services, engineering, and claims. The position is open to candidates with varying levels of experience, from AM I to AM II.

Requirements

Bachelor’s degree or equivalent
Minimum 5+ years FM experience or 5+ years industry experience (broker, insurance, reinsurance company) in servicing/underwriting large property accounts of varying occupancies.
Demonstrated effectiveness at accessing and influencing the decision maker.
Experience in servicing/underwriting large property accounts of varying occupancies.
Working knowledge of property insurance and forms, financial statements, general loss prevention engineering terms and concepts as well as business computer applications.
Demonstrated above average ability in organization, problem solving, sales/negotiation, leadership and team building skills.
Knowledge of internal systems and Microsoft Office products.
Maintain necessary licensing.

Nice To Haves

CPCU or ARM desired
FM loss prevention engineering background desired
Previous experience as an Underwriter for FM is desired
Power Generation Loss Prevention or Underwriting experience is desired
Strong familiarity with FM's client service process preferred

Responsibilities

Maintain a profitable book of business through effective sales techniques, client relationships, risk assessments, sound underwriting principles, and creative use of underwriting resources.
Ensure premium growth by retaining existing clients through value-added service, selling additional product lines, and establishing equitable terms and conditions on new accounts.
Ensure policies accurately reflect both the insured’s and FM's intent of coverage.
Provide professional advice and consultation to clients on insurance coverages and risk management matters, highlighting the benefits of FM's products and services.
In coordination with Account Engineers, establish risk improvement priorities and support client compliance with loss prevention recommendations.
Protect FM's assets through creative use of company underwriting programs and adherence to published guidelines, including line setting, reinsurance purchase, timely policy issuance, catastrophe aggregate analysis, MFL analysis, and cross liability checks.
Collect outstanding premium balances in a timely manner to meet operational goals.
Continue professional development, including maintaining necessary licensing and updating knowledge of underwriting guidelines, policy forms, loss prevention practices, and industry developments.
Provide leadership to the overall FM account team, ensuring effective and efficient implementation of the Client Service Process.
Handle change by prioritizing routine activities, workloads, and projects, and delegating to support staff as necessary.
Evaluate manuscript coverage/wording requests, analyze existing policy language, assess exposure, pricing, and develop additional policy language if warranted.