Account Manager II

Flock Freight•Chicago, IL

5h•Hybrid

About The Position

This role focuses on expanding and operating the business by managing customer relationships, identifying expansion opportunities, and ensuring smooth daily freight operations. The Account Manager II will partner with Account Executives, conduct regular customer check-ins, manage profitability by strategically handling freight quotes, and host quarterly business reviews. A key aspect of the role is taking extreme ownership of the entire freight process from quote to invoice, including load board management, escalation resolution, and ensuring accurate billing. The position also requires demonstrating expertise by understanding client needs, challenges, and decision-makers, and utilizing relationship-building skills to meet KPIs and service metrics.

Requirements

Bachelor’s Degree
1-3 years of Account Management experience
Clear and concise communication
Flexibility to work after-hours, weekend shifts, and holidays as needed

Nice To Haves

Freight industry experience preferred

Responsibilities

Partnering with Account Executives to support customer relationships and service day-to-day customer needs.
Conducting weekly touch points and engagement strategies with key decision-makers to identify expansion opportunities, proactively upsell, and ensure maximum wallet share.
Maximizing profitability by quoting and strategically accepting or rejecting freight.
Arranging and hosting quarterly business reviews with key decision-makers.
Taking ownership of daily freight factory operational execution, from quote through invoice.
Owning the day-to-day operational needs and requirements of customers, including handling escalations and resolving issues quickly.
Focusing on load board management, coverage execution, escalation management, and timely issue resolution.
Ensuring operational execution for successful billing, including rate management, fuel surcharges, accessorial agreements, and resolving billing issues, collections, or credit needs.
Maintaining SOPs for all customers, ensuring service expectations are met, and executing on CAP plans as necessary.
Possessing deep knowledge of client's needs, challenges, communication styles, roles, and key decision-makers.
Utilizing relationship-building skills to delight customers and ensure consistent delivery of KPIs and service metrics.