Account Manager II

Job Duck

9d•Remote

About The Position

We are seeking a relationship-driven and proactive professional to join us as an Account Manager. You will serve as a trusted advisor and strategic partner to clients throughout their journey. In this role, you will build meaningful, long-term relationships by deeply understanding client goals and aligning solutions to support their success. You will play a key role in ensuring clients feel supported, represented, and guided while helping them maximize the value of their partnership. By collaborating with internal teams and maintaining strong communication, you will help drive retention, growth, and overall client satisfaction. This position is ideal for someone who thrives in a fast-paced environment, takes initiative, and enjoys creating impactful client experiences.

Requirements

At least 1 year of experience in customer service, client relations, or a related role
Excellent verbal and written English communication skills
Strong problem-solving abilities and a customer-centric mindset
High level of professionalism and strong telephone communication etiquette
Strong organizational skills and attention to detail
Ability to adapt and thrive in a fast-paced environment
Familiarity with CRM tools

Nice To Haves

Sales experience is preferred but not required

Responsibilities

Collaborate with internal teams to deliver a seamless client experience
Lead and participate in client meetings to ensure alignment and progress
Provide proactive support during onboarding and trial phases to ensure successful engagement
Conduct ongoing client check-ins to assess satisfaction and uncover evolving needs
Support staffers when necessary to maintain alignment with client expectations
Manage first-week follow-up processes with clients and staffers to ensure successful onboarding
Monitor account performance and identify opportunities for improvement and expansion
Lead launch sessions with new clients to set expectations and align on goals
Diagnose client challenges and guide them toward appropriate solutions
Act as the central point of coordination between clients and internal teams
Cultivate client referrals through strong relationship management
Identify and drive account growth opportunities aligned with client goals
Drive client retention and account health by identifying risks and addressing concerns proactively
Build and maintain strong client relationships by establishing trust, credibility, and consistent communication
Contribute to company initiatives and continuous improvement efforts
Maintain accurate documentation, including notes, updates, risks, and opportunities