Account Manager II

Electronic Imaging Materials, Inc.•Keene, NH

About The Position

The Account Manager II at Electronic Imaging Materials, Inc. (EIM) is responsible for driving revenue growth through responsive lead management, consultative selling, and long-term relationship development. This role focuses on understanding customer challenges, delivering tailored product solutions, and ensuring a seamless experience from initial inquiry through order fulfillment. Working closely with cross-functional teams, the Account Manager II supports accurate quoting, product alignment, and new opportunity development. By combining strong customer focus with proactive sales strategies, this role contributes directly to customer retention, account growth, and overall business success.

Requirements

Strong communication and interpersonal skills; can build trust and drive sales results
Demonstrated consultative selling skills, including needs assessment and solution alignment
Strong customer focus with high responsiveness and commitment to timely follow up
Ability to build long-term relationships that drive repeat business and account growth
Detail-oriented and organized, with strong time management and ability to manage multiple priorities
Proactive and collaborative approach with technical aptitude; supports cross-functional partnerships, upselling and product expertise
Proficiency in Microsoft office and basic arithmetic (pricing, discounts, percentages) with accurate data management
A two-year college degree or completion of a specialized certification or licensing
3+ years related experience

Responsibilities

Respond promptly and professionally to all referral leads
Leverage knowledge of EIM products and services to address clients’ specific needs and challenges, introducing new products as relevant
Confirm client requirements to generate precise sample requests or pricing from the estimating department
Create stock product estimates using pricing guidelines provided by the Senior Products & Innovation Specialist
Identify and secure multi-order opportunities by establishing long-term contracts when suitable
Schedule and follow up on all sales opportunities, both existing and potential
Maintain comprehensive and accurate records of all client and prospective client interactions
Inform the product team of potential new product development opportunities based on client feedback
Provide timely updates and statue reports on orders to customers
Collaborate with the marketing team to introduce new products to customers
Develop and sustain a dynamic customer development program that focuses on acquiring new accounts and strengthening relationships with existing customers
Qualify leads and generate new lead development strategies, providing feedback to Marketing on lead performance
Contribute to setting sales targets, including revenue and outreach goals