Account Manager II, Intermodal

Uber Freight • Chicago, IL

6d • Hybrid

About The Position

The Account Manager II is responsible for providing a best-in-class customer experience specific to our intermodal division, serving as the first line of contact for our customers. They are responsible for ensuring all intermodal freight is serviced to meet/exceed the customer’s standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer and carrier relationships, while achieving company defined operational metrics. We are open to this person working out of our Chicago, IL office or Tinley Park, IL office.

Requirements

• High school diploma or GED equivalent
• Minimum 1-2 years of related experience working with intermodal shipments

Nice To Haves

• Bachelor’s degree in related field
• Transportation/Logistics experience
• Knowledge of Microsoft Tools
• Prior 3PL experience

Responsibilities

• Contact intermodal carrier to obtain status of load tendered; continue monitoring the shipment status and updating in the system, then notifying the shipper and/or Receiver and rescheduling when necessary
• Establish and maintain effective relationships with intermodal clients, carriers, shippers and receivers through professional and timely communications and inquiry responses
• Correspond with customer and carrier regarding any accessorial information
• Maintain current customer rates in the Transportation Management System
• Manage accounts receivable within specified guidelines and handle day-to-day activities such as tracking, tracing and communications
• Responsible for confirming billing information is accurate and ready for invoicing

Benefits

• company sponsored health plan
• dental and vision benefits
• 401k match
• financial and mental wellness benefits
• parental leave
• short- and long-term disability coverage
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED