Account Manager II, Intermodal

Uber Freight•Tinley Park, IL

6d•$47,000 - $60,000•Hybrid

About The Position

The Account Manager II is responsible for providing a best-in-class customer experience specific to our intermodal division, serving as the first line of contact for our customers. They are responsible for ensuring all intermodal freight is serviced to meet/exceed the customer’s standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer and carrier relationships, while achieving company defined operational metrics. We are open to this person working out of our Chicago, IL office or Tinley Park, IL office.

Requirements

High school diploma or GED equivalent
Minimum 1-2 years of related experience working with intermodal shipments

Nice To Haves

Bachelor’s degree in related field
Transportation/Logistics experience
Knowledge of Microsoft Tools
Prior 3PL experience

Responsibilities

Contact intermodal carrier to obtain status of load tendered; continue monitoring the shipment status and updating in the system, then notifying the shipper and/or Receiver and rescheduling when necessary
Establish and maintain effective relationships with intermodal clients, carriers, shippers and receivers through professional and timely communications and inquiry responses
Correspond with customer and carrier regarding any accessorial information
Maintain current customer rates in the Transportation Management System
Manage accounts receivable within specified guidelines and handle day-to-day activities such as tracking, tracing and communications
Responsible for confirming billing information is accurate and ready for invoicing