Account Manager II-Gen

ZF Group•Northville, MI

20d•Onsite

About The Position

Manage sales activities within the GM Braking business account to meet profitability and market share targets. Identify new business opportunities and deal with customer daily to build a strong relationship and ensure customer’s satisfaction.

Requirements

Bachelor’s engineering or business administration degree-level or equivalent.
6+ years of experience in sales roles in the Automotive industry, involving a steady progression of responsibilities.
Demonstrated experience dealing directly with major Global OEMs. A strong preference will be given to experience on dealing with General Motors and braking systems including electronics.
Experience in building and managing a major customer relationship.
Ability to work cross-functionally in a global organization, managing multiple projects and competing priorities.
Solid understanding of engineering concepts across a wide spectrum and ability to align customer needs with ZF capability.
Poise, flexible and resilient.
Ability to travel as business needs require.

Nice To Haves

Technical competence in braking systems

Responsibilities

Oversee or act as the project manager and first point of contact for overall customer satisfaction, including all aspects of the relationship and performance.
Drive teams to exceed General Motors cultural and business metrics including but not limited to quality, launch, delivery, service, total enterprise cost, innovation and engineering, communication & transparency, safety, etc.
Leverage marketing strategies, identify new business and market opportunities; serve as the primary liaison between sales, product line and other departments with respect to all product development initiatives, engineering projects, business growth opportunities.
Manage commercial responsibilities for braking products to General Motors, including but not limited to leading global & regional quotations (GDPEP), negotiations, growing account, profitability performance, timely resolution of account open issues, resolution of accounts receivables issues, audit support, etc.
Manage critical documentation management of quote letters, purchase orders, terms & conditions, tooling orders, support of pre-production / prototype quotes, cost breakdowns, price and cost tracking, history of raw material, inflation, FX recoveries and change management.
Be present at customer, building relationship and understanding their needs and market opportunities and threats.
Coordinate customer & internal meetings, preparation & follow-up actions.
Analyze, research and share current and future program planning, such as current and future program sales status, customer market trend, next program and customer news and vehicle information.
Support and implement sales and marketing strategies to achieve the division strategic and operation business plan (sales, profitability, etc.)
Primary technical product expert on matters of customer service, product modification, application, design or other problems.