Account Manager I

Marsh•Urbandale, IA

10d•Hybrid

About The Position

As a key contributor, you will focus on building strong customer relationships and maintaining retention by consulting with customers on products and services. Collaborate with both internal and external business contacts to resolve customer issues and enhance the overall customer experience and coverage offerings.

Requirements

High school diploma or GED required.
2+ years of client or customer service experience.
Property & Casualty license or be willing and able to obtain within 30 days of hire (will require licensing in all 50 states within 90 days of hire).
Proficient in MS Office Suite and able to work an 8-hour shift between 8:00 AM and 5:00 PM CT.

Nice To Haves

Strong organizational and prioritization skills with the ability to multitask in a fast-paced environment.
Proven sales ability in a phone-based setting, coupled with excellent verbal and written communication skills.
Effective relationship-building and problem-solving abilities, with keen attention to detail and a focus on accuracy.

Responsibilities

Perform critical client functions, including evaluating risks; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across supported product line.
Build and maintain relationships with clients to provide best in class service to drive growth and retention.
Serve as a client contact for day-to-day needs and answers standard client questions to improve the client experience.
Work closely with external and internal business partners to provide customer feedback and at times partner in creating resolutions.
Keep abreast of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients.
Manage and record all activities in the workflow system to ensure timely follow up by client, carriers, client team and delivery of final policy.