Account Manager I

Favor • Texas, TX

1d • Hybrid

About The Position

As an Account Manager I, you will be responsible for building relationships with local and regional partners and growing their business with Favor’s platforms. You will strive to become an expert on the various products and tools available. Promoting value through customer experience, you will seek to understand the needs of each partner and recommend the products and packages that would most benefit their business. We are looking for a candidate who has working experience growing a book of business utilizing excellent selling techniques and first-class customer service.

Requirements

• A relevant degree or comparable formal training, certification, or work experience
• 1+ years of experience in customer facing roles
• Working experience maintaining multiple accounts and client relationships over the phone or in person
• Accomplished in G-Suite, Microsoft Office and Salesforce (or similar CRM)
• You have a customer-focused mindset with a consultative approach
• You are precise and thorough with excellent attention to detail
• You have strong interpersonal skills with the ability to work independently, within a team environment and with a diverse group of people at all levels of the organization
• You have excellent written and verbal communication skills with demonstrated ability to communicate via phone and email (both internally and externally)
• You have excellent time management and organizational skills with the ability to manage competing priorities and meet deadlines

Responsibilities

• Develop and maintain strong relationships with existing local and regional partners by highlighting the value and return of the Favor Merchant Program through relevant data insights
• Troubleshoot and respond to client questions, concerns and requests for information in a timely manner, ensuring high-quality customer service and issue resolution in order to retain current merchants
• Identify merchants who may benefit from a higher tier package, or are missing partnered locations, and engage in the appropriate sales conversations or negotiations
• Utilize forward-thinking, data driven analysis to assist with overall merchant strategy and impact on the business
• Develop medium to long-range sales plans and prepare strategies to protect, grow, and diversify the relationship with a defined group of existing customers
• Identify and close cross-sell opportunities for key partners
• Partner closely with the Sales, Content, and Engineering teams to ensure new clients are on-boarded efficiently
• Draft, negotiate, and send agreements and proposals for new growth opportunities
• Guide partnerships through marketplace and last-mile products and services
• Collaborate with Marketing and Content teams to manage our Promotional Calendar
• Consistently achieve monthly, quarterly, and yearly goals
• Review and report on customer retention, business opportunity and market trends

Benefits

• Premium health, vision, dental, and life insurance
• 401(k) options
• Favor delivery fee credit
• H-E-B discounts
• Unlimited PTO for salaried employees
• Ample vacation time to all team members
• Learning and development opportunities through Intern(al)ships and Learning Labs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed