Account Manager I - Sales Support Specialist

PNC Bank•Cincinnati, OH

10d•Onsite

About The Position

The Account Manager I supports assigned long-term client relationships within PNC’s Treasury Management Sales organization. Based in Cincinnati, Ohio; San Diego, California; Los Angeles, California; Phoenix, Arizona; or Atlanta, Georgia, this role acts as an extension of the Treasury Management sales team, providing centralized support so sales partners can focus on client relationships and strategic selling. The position delivers consistent, high-quality materials and support for client-facing needs and contributes to building and refining processes as the function scales. Under direct supervision, the Account Manager provides sales or consultative support to clients and serves as a liaison between clients and operational servicing units. The role may participate in pricing and resource discussions, help scope services for existing and potential clients, serve as a point of contact for client matters, and identify opportunities to expand services with existing clients. Responsibilities also include assessing and documenting client requirements, tracking account metrics, supporting contract and implementation processes, and resolving challenges to maintain positive client relationships. This is an in-office position. The role is incentive eligible, with incentive payments based on company, business, and/or individual performance. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically, a university or college degree and at least 2 years of relevant professional experience are required at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Bachelor’s degree listed under education.
Prior Treasury Management experience is highly recommended.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certifications.
No required licenses.

Nice To Haves

Account management skills.
Client counseling skills.
Knowledge of competitive advantages and go-to-market strategies.
Influencing skills.
Negotiation skills.
Relationship-building skills.
Sales operations skills.

Responsibilities

Support client relationship reviews and prepare polished, client-ready presentations.
Assist with PINACLE product demonstrations and sales support materials.
Provide pricing support and guidance.
Translate incoming requests into clear, structured, high-quality outputs.
Partner with sales teams to understand client needs and priorities.
Manage multiple requests with quick turnaround times, often on the same day.
Contribute to process improvement and help define best practices as the role evolves.
Provide sales or consultative support to clients and act as a liaison between clients and operational servicing units.
Participate in pricing and resource discussions and help develop the scope of services for existing and potential clients.
Serve as a point of contact for client matters and help identify new servicing opportunities with existing clients.
Use industry and PNC knowledge to inform customers about appropriate products, services, rates, and other opportunities.
Participate in negotiating servicing agreements and fees when contract modifications are needed; work with in-house counsel and clients on contract negotiations.
Review servicing agreements to ensure contract terms meet servicing guidelines.
Analyze, assess, and document client requirements; forecast and track key account metrics.
Identify customization needs and work with service partners on implementation.
Support contract-defined processes and independently resolve implementation and production issues.
Find solutions that help maintain positive client relationships.
Assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework.
Provide customer-focused solutions that align with customer needs and satisfaction.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.
Incentive compensation based on company, business, and/or individual performance.