Account Manager I

CENTURY FIRE PROTECTION LLC • Knoxville, TN

4d • $60,000 - $80,000 • Onsite

About The Position

Responsible for supporting and maintaining customer relationships, focusing on customer satisfaction, service coordination, and identifying opportunities to expand services. Works closely with internal teams to ensure inspections, repairs, and service activities are completed accurately and on time.

Requirements

• Associate or Bachelor’s degree in Business, Communications, or a related field preferred.
• 1–3 years of experience in account management, customer service, or a related role.
• Experience in fire protection or technical services a plus.
• Proficiency in Microsoft Office, Word and Excel.

Responsibilities

• Serve as a primary contact for assigned customer accounts, building professional relationships and ensuring a positive customer experience.
• Establish post-sales relationships to support inspection, testing, and maintenance services for fire protection systems.
• Review customer requirements and coordinate inspection dispatches, including documentation of any third-party or compliance needs.
• Conduct regular reviews of inspection schedules to ensure all dispatches are up to date, completed, or modified as needed.
• Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines to customers.
• Follow up on completed inspections to confirm satisfaction and identify additional service opportunities.
• Respond promptly to customer requests regarding billing, pricing, inspection results, and other account-related matters.
• Collaborate with service, operations, and billing teams to ensure accurate documentation and efficient service delivery.

Benefits

• Competitive pay w/ Performance Incentives
• Medical (3 plans to choose from)
• Dental (2 plans to choose from)
• Vision
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Flexible Spending Accounts
• Paid Time Off & Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Financial Grants
• Supplemental Insurance including Critical Illness, Hospitalization & Accident
• Company issued Laptop and/or Tablet
• Company Paid Training and Certifications
• Referral Bonus ($1,000 referral bonus for each person referred)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree