Account Manager I
CENTURY FIRE PROTECTION LLC•Round Rock, TX
•Onsite
About The Position
Responsible for supporting and maintaining customer relationships, focus on customer satisfaction, service coordination, and identifying opportunities to expand services; works closely with internal teams to ensure inspections, repairs, and service activities are completed accurately and on time.
Requirements
- Associate or Bachelor’s degree in Business, Communications, or a related field preferred
- 1–3 years of experience in account management, customer service, or a related role
- Experience in fire protection or technical services a plus
- Microsoft Office, Word and Excel
- Prolonged periods of sitting and computer use
- Regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms
- Occasionally lift and/or move up to 10 pounds
- Specific vision abilities required by this job include close vision
Responsibilities
- Serve as a primary contact for assigned customer accounts, building professional relationships and ensuring a positive customer experience.
- Establish post-sales relationships to support inspection, testing, and maintenance services for fire protection systems.
- Review customer requirements and coordinate inspection dispatches, including documentation of any third-party or compliance needs.
- Conduct regular reviews of inspection schedules to ensure all dispatches are up to date, completed, or modified as needed.
- Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines to customers.
- Follow up on completed inspections to confirm satisfaction and identify additional service opportunities.
- Respond promptly to customer requests regarding billing, pricing, inspection results, and other account-related matters.
- Collaborate with service, operations, and billing teams to ensure accurate documentation and efficient service delivery.
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Voluntary Life Insurance
- Short-term & Long-term Disability
- Paid Time Off
- Paid Holidays
- 401(K) with Company Match
- Employee Assistance Program
- Employee Relief Fund
- Supplemental Insurance including Critical Illness, Hospitalization & Accident
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
