Account Manager I

Paymentus Group Inc • Dallas, TX

21h • Onsite

About The Position

The Paymentus Account Management Team is responsible for the retention, relationship expansion, revenue growth, reference-ability and overall satisfaction of existing Paymentus clients, through proactive communication, situational analysis, client education and information sharing, strategic planning, results driven up-sell/cross sell activities, issue escalation management, and effective marketing and product promotional campaign development.

Requirements

• Minimum of 3+ years of direct experience in online bill payment, mobile/digital bill payments, electronic bill presentment and money movement required
• Must demonstrate advanced knowledge of online and electronic bill payment industry, fundamental understanding of merchant services and credit card association rules, regulations and compliance standards
• Must have 3+ years of experience directly managing a portfolio of institutional and/or commercial clients (“Billers/Merchants”), across multiple industries and business verticals, with a proven track record of consistently meeting or exceeding up-sell/cross-sell production goals and revenue retention targets
• Must have advanced oral and written communications skills including the ability to make presentations and deliver messaging on complex and sensitive information for audiences at all levels
• Proven ability to effectively negotiate contract renewals with a firm understanding of pricing guidelines, product applicability, and acceptable terms and conditions; must be able to influence stakeholders to ensure that all agreements preserve profitability and mitigate risk to Paymentus
• Experience preparing comprehensive Request for Proposals, Request for Bids, Vendor Requirement Requests
• Must demonstrate level of self-sufficiency to manage portfolio, drive the client relationship, and lead customer meetings without Paymentus leadership presence
• Must demonstrate highly effective time management skills to drive the strategic and operational relationship of a portfolio of up to 40 clients
• Must demonstrate proficiency in financial modeling with high level understanding of client profitability
• Must have understanding of revenue cycle management and revenue collection
• Proven ability to comprehend, document and articulate client requirements and business rules for change requests and/or secondary product implementations
• Knowledge of diverse business types, industries/verticals, and economic market, with strong financial acumen; industries may include, but are not limited to: Government, Banking & Financial Services, Insurance, Mortgage Servicing, Utilities, Healthcare, Lending
• Familiarity with Microsoft Office Suite required

Nice To Haves

• Experience selling SAAS and/or cloud-based solutions strongly preferred
• Familiarity with Salesforce™ or similar CRM strongly preferred
• Familiarity with PCI DSS Compliance, credit/debit card association regulations, and NACHA rules strongly preferred
• Professional designations such as CPP, AAP, PMP are strongly preferred, but not required

Responsibilities

• Collaborate with the Paymentus Client Operations Leadership Team, to work closely with an assigned portfolio of mid-market customers. Number of clients and revenue size of portfolio may vary based upon region/territory, and business need ranging between 30 and 40 clients in total. Most clients will generate up to $500k in annual revenue to Paymentus.
• Develop formal account plans and client strategies to maximize client satisfaction and drive increased net revenue flow for each respective client, as well as, Paymentus.
• Engage clients via telephone, through face-to-face client meetings, virtual meetings, conference/expo interactions, and through written communication, to ensure on-going proactive communication on a monthly basis or more frequently as requested, which is documented in the corporate CRM solution.
• Act as voice of customer, partnering with internal team members to drive any customer issues/escalations to resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees