ACCOUNT MANAGER I

CJK Group, Inc.•Penn Township, PA

10h•Onsite

About The Position

The Account Manager is responsible for achieving superior customer satisfaction and coordinating the successful execution of all jobs within each assigned account. This involves understanding customer nuances to effectively represent them internally, communicating with various departments, and resolving customer concerns. Key tasks include entering orders with complete job specifications, processing mailing and shipping instructions, routing proofs, and accurately interpreting customer instructions to ensure high-quality product and service delivery. The role also requires collaboration with the sales force to maintain customer relationships, prepare for and attend customer visits, identify new opportunities, request estimates, quote prices, and maintain detailed customer records. The Account Manager is expected to continuously develop knowledge of products and services, proactively guide customers through the production workflow, and provide backup assistance as needed.

Requirements

Minimum high school diploma or GED along with some customer service experience.
Excellent verbal and written communication skills.
Minimum of 2 years’ experience in Customer Service or Account Management.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to act with integrity, professionalism, and confidentiality.
Must possess a capacity and willingness to learn a variety of computer software applications including, but not limited to, order entry and job ticket systems.
Minimal travel for seminars, company meetings, etc.
Proficient with Microsoft Office Suite or related software.

Nice To Haves

Associate degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and /or training; or equivalent combination of education and experience is preferred.
Familiarity with Technique Operating System.

Responsibilities

Understand customer nuances to effectively represent them within the organization; communicate with internal departments; resolve customer concerns
Enter orders with complete job specifications into the Technique business system.
Process and prepare incoming mailing and shipping instructions.
Process and route all proofs returned by customers.
Accurately review, interpret and communicate all incoming instructions from customers to internal departments to ensure that high-quality products and services are delivered and exceed customers’ expectations.
Collaborate with the sales force in establishing and maintaining good working relationships with customers including preparing for and occasionally attending customer visits and identifying and communicating new opportunities to Sales Rep.
Request estimates and accurately quote prices to customer based on estimating proposal. Ensure customer prices are accurately recorded including additional costs associated with each product/service
Create, distribute, and maintain various reports for the customer
Establish and maintain detailed and accurate current records and specifications for all customers
Continue to develop knowledge of all products and services as printing technology changes with market demands
Proactively guide customers through production workflow, educate and recommend enhancements
Provide backup assistance in the event of absence, vacation, or workload imbalance
Acknowledge all customer inquiries immediately and respond as soon as resolution is available
Provide accurate projections of incoming work for scheduling purposes
Follow all required safety procedures such as: PPE’s, Ergonomics, etc.
Performs job in a manner that protects the health and safety of all employees.
Assist with housekeeping in AM.
Other duties as assigned