Account Manager I

AIR Control Concepts•Seattle, WA

8d•$120,000 - $150,000•Hybrid

About The Position

The Account Manager provides customer support, working alongside several departments to deliver outstanding service to customers. The Account Manager supports projects pre-sale and assists post-sale; depending on project complexity ranging from weeks to several months. Dorse & Company - A member of the AIR Control Concepts family. As an HVAC distributor for the Pacific Northwest, we approach each project by learning as much as we can about our customers’ needs. Then, we apply decades of HVAC supplier experience, lean on our specialized teams for expertise and create the right solution. Service doesn’t stop at the sale. Shipment tracking, follow-up and jobsite delivery are standard procedures in a job well done by Dorse. Bob Dorse started Dorse and Company in 1965 as a manufacturer’s distributor of HVAC products and one of the “original” Greenheck representatives. In 1995, after 30 years of service, Bob Dorse sold the company to Will Leahy and Fred Ford. In 2011, Will Leahy became the sole owner of Dorse, where he continues to cultivate the core values that make it a special place to work and do business today. With 300 years of collective HVAC experience, the Dorse team has a deep understanding of the commercial HVAC industry that is unmatched in our market.

Requirements

3+ years of prior HVAC Account Management experience required.
3+ years of Sales Experience
Strong written and oral communications skills are essential.
Experience working in a high-volume business.
Strong technical/database acumen is required including proficiency in Microsoft Office software, Oracle, CRMs and partner databases.
Advanced HVAC Product Knowledge – Understands product names, descriptions, functionality and ability to cross reference or substitute. Understands industry terms, differentiation between products, manufacturers. Ability to identify product exclusions in bid documents.

Nice To Haves

Bachelor’s Degree in Mechanical Engineering / Construction Management or related discipline required, experience in lieu of education is acceptable.
Knowledge of the following software: Word Processing, Spreadsheets, Internet. Microsoft Office Suite, Oracle, Bluebeam, and Vendor Software.

Responsibilities

Actively works with estimating, project management, sales support, inside sales and accounting to facilitate all project stages.
Supports customers by providing customer service and technical assistance.
Communicate with customers in a high-volume environment via phone, email and in person.
Required to make weekly customer visits to foster a relationship, follow-up quotes and to support new project development. This includes technical presentations and marketing events.
Manage accounts of any size to support the business. Including supporting house account requests in a timely and courteous manner.
Travel for customer factory visits, industry events and factory training
Work with in-house engineering and the customer to promote products for basis of design.
Prebid research – for new projects, research if it’s a re-bid or same project/opportunity. Set up project opportunities in the appropriate system.
Understand product market pricing. Collect customer bid feedback and enter into CRM.
Provide budget pricing based on a narrative and design development stages.
Finalizing estimates through pre-bid reviews.
Accurately perform product takeoff without needing manager or peer assistance.
Capable of preparing submittals and orders using manufacturer databases and Dorse software packages. Manage multiple projects at the same time.
Work with Project Managers to review and track open orders, providing updates to internal and external stakeholders as needed.
Perform customer credit review and gather information for materialman filing.
Additional duties may be assigned as needed to support business operations; however, such duties will be reasonable, job-related, and consistent with the scope, level, and classification of the position.