Account Manager I

WebPT•,

2d•Remote

About The Position

As an Account Manager for WebPT, you will own the customer relationship for a portfolio of customers, serving as a strategic partner to ensure each of your assigned customers achieves measurable value from our software solutions. You will own both customer retention and revenue growth within your assigned portfolio. You will proactively guide our customers on best practices, new functionalities, and industry developments that increase the value WebPT delivers to their practice. You’ll identify products and services that customers should be using, but aren’t, and then upsell accordingly. These efforts should drive adoption, satisfaction, and growth. You will also advocate internally to remove barriers and enhance the overall customer experience. Your success will be reflected through strong retention, growth, and the overall health of your assigned member portfolio.

Requirements

BA or BS degree
3+ years of sales and/or account management experience in the healthcare SaaS market, ideally working with physical therapy or physician practices
Possess a growth mindset—be resourceful, results-oriented, hands-on, accustomed to working with a team, and comfortable contacting and, more importantly, connecting with customers.
Experience working in Salesforce, Gong, Salesloft, Gainsight, or similar CRM and sales/revenue
Proven ability to manage relationships across multiple levels of an organization, including executive and financial stakeholders.
Work well autonomously while being a highly contributing member of the team, delivering results beyond expectations.
Exude confidence. Know your stuff and talk about it accurately and honestly.
Actively listen to customers, and overcome objections while developing meaningful relationships.
Professional attitude with a proven ability to navigate intense situations under pressure when they arise.
Be organized, ahead of schedule, communicative, and accountable.
Excellent written and verbal communication, presentation, and problem-solving skills.
Exceptional time management skills and ability to juggle multiple priorities.
Strong writer and speaker: documents, presentations, webinars, and events.
Understanding of operations and day to day processes and procedures of typical SaaS environments: Support Development/QA, SysOps, Onboarding, and other departments.

Nice To Haves

This position requires approximately 25–30% travel to client sites and company events.

Responsibilities

Achieve assigned sales quota by identifying, nurturing, and closing cross-sell and upsell opportunities within your assigned portfolio of customers.
Ensure achievement of sales targets for RCM service adoption and expansion within your assigned portfolio by identifying opportunities and partnering with your RCM Sales colleague to nurture and close deals.
Achieve high net revenue retention and logo retention across your portfolio.
Monitor member health to proactively identify churn risks and intervene before dissatisfaction escalates.
Address escalations promptly, collaborating with leadership to create and communicate corrective action plans.
Serve as the primary point of contact for assigned members, ensuring quality service, satisfaction, and retention.
Build long-term relationships with key stakeholders, including C-suite and operational leadership.
Collaborate with internal teams, including Product, Support and RCM Sales to ensure seamless delivery of services.
Act as the voice of the member internally, surfacing feedback, advocating for needs, and coordinating resolution of complex issues.
Develop and deploy one to many approaches with subsets within the assigned portfolio (Webinars, email campaigns, product workshops).