Account Manager I
About The Position
The Financial Restructuring Group (FRG), which includes the Business Customer Assistance (BCA), is a Centre of Expertise that manages higher-risk Business Banking relationships. These borrowers face challenges that may require time and expertise to remedy. BCA joined FRG in May 2021. The team is responsible for working with adversely risk rated Small Business Banking (SBB) borrowing customers that have encountered financial difficulty and/or show deterioration in their risk profile. Account Managers (AMs) – This team is responsible for restructuring and recovery work for later stage delinquent accounts. Business Customer Assistance (BCA) works primarily with Small Business Banking Customers who have encountered difficulties servicing their credit products. BCA's mandate is to rectify the issues whenever possible and return the customer to branch. When necessary, collection action is commenced with a view to protecting the bank's interests. The successful candidate will assume primary responsibility for the day to day management of an assigned group of Small Business and/or Agricultural borrowing clients. The Account managers will manage the portfolio through the timely execution of appropriate collection strategies, maximize recovery of the Bank's funds and or restore the account to an acceptable risk rating. This position is responsible for conducting an independent assessment of the risk loss on each assigned account and the development and execution of an appropriate and timely action plan to address the situation.
Requirements
- An understanding of TDCT Small Business and Agriculture Credit products, principles and policies/security.
- Ability to analyze and interpret business financial statements.
- Strong problem-solving aptitude and sound communicator.
- Strong attention to detail.
- Ability to work quickly and independently in a fast-paced environment.
- Previous Customer Service Experience is required, along with the ability to use tact and diplomacy.
Nice To Haves
- Previous collections experience and basic understanding of applicable insolvency legislation would be an asset.
- Analytical Skills
- Business Intelligence
- Negotiation/Listening Skills
- Ability to multi-task effectively
- Time Management
- Relationship Management
- Effective Communication
- Impact and Influencing
- Interpersonal Skills
- Computer Skills
- Bilingual (French & English) preferred
Responsibilities
- Day to day management of an assigned group of Small Business and/or Agricultural borrowing clients.
- Manage the portfolio through the timely execution of appropriate collection strategies.
- Maximize recovery of the Bank's funds and/or restore the account to an acceptable risk rating.
- Conduct an independent assessment of the risk loss on each assigned account.
- Develop and execute an appropriate and timely action plan to address the situation.
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
