Manufacturing - Account Manager I

Gleason • Loves Park, IL

21h

About The Position

This role involves analyzing customer part prints and data to create specifications for cutting tools. The Account Manager I will also identify special pricing or marketing opportunities, handle customer inquiries and requests, and recommend materials and coatings for specific applications. Assistance from coworkers and supervisors is often expected.

Requirements

• High School graduate or equivalent.
• Competent in Word & Excel with swift accurate keyboarding skills required.
• Understands how to use Company intranet including navigating the Quality Environmental and CIT systems.
• Must be able to look up a MSDS and understand SAP/Docuware.
• Practice and follow the GBP and be knowledgeable in ISO 9001 & 14001.
• Employee is required to learn, understand and practice Lean Manufacturing principles within our facility.

Nice To Haves

• Manufacturing and/or customer service experience preferred.

Responsibilities

• Analyze customer part prints/data & create specifications for the proper cutting tools to produce the part, often with assistance from co-workers.
• Identify situations which may require special pricing considerations or marketing opportunities and notify/ask supervisor for direction.
• Answer customer questions, handle special requests and resolve complaints promptly, in a pleasant manner, with assistance from others.
• Recommend materials & coatings to customers for specific applications and be able to explain the reasons for the recommendation, with frequent assistance from others.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED