Account Manager (Healthcare) (Remote within Massachusetts)

CEFALY Technology • Boston, MA

7d • Remote

About The Position

The Account Manager serves as the primary point of contact for VA and Medical Center customers, providing end-to-end account support, order processing, and relationship management. This role engages with healthcare partners through phone, email, video conferencing, live chat, and in-person interactions to ensure a seamless and high-quality customer experience. In addition to account manager responsibilities, the associate travels on-site to deliver professional training to healthcare providers and represents CEFALY Technology at medical conferences and trade shows. The role works collaboratively with other Account Managers, Product Management, Customer Service, Marketing, and Regulatory/Quality Management to ensure consistent service delivery, effective education, and alignment with evolving business needs. Other duties may be assigned as required to support organizational objectives.

Requirements

• Strong business acumen and sound professional judgment.
• Excellent communication skills in written and spoken English, including grammar and professional tone.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Solid organizational and time-management skills.
• Experience using a CRM system; Salesforce preferred.
• Ability to navigate remote customer environments and facility endpoints.
• Bachelor’s degree or equivalent experience in a medical, life sciences, or related healthcare field.
• Medical sales experience is required, including experience in medical devices, pharmaceuticals, or healthcare sales, or prior clinical experience.
• Proven understanding of clinical environments and medical terminology.

Nice To Haves

• Existing relationships and work experience with Boston or nearby medical institutions is a major plus.
• Experience working with VA Medical Centers/Medical Institutions a plus.
• Educational background or exposure to Biology, Anatomy, Neurology, or medical devices is helpful but not required.
• Familiarity with migraine treatment, clinical environments, or medical terminology is beneficial.
• Experience in the clinical/medical environment is a plus.
• Candidates with relevant internships or strong transferable skills will also be considered.

Responsibilities

• Serve as the main interface for institutional customers through phone, email, and video conferencing.
• Act as the primary customer contact for assigned accounts.
• Conduct customer discovery and coordinate follow-up training (cold calling).
• Conducts and executes strategic sales to drive revenue growth and market expansion.
• Travel on-site to provide high-quality training to healthcare providers.
• Work collaboratively with Customer Service to resolve questions, issues, and complaints.
• Convert prospects into active customers.
• Represent CEFALY Technology at trade shows and medical conferences.
• Generate new leads and maintain accurate contact information in Salesforce.
• Responsible for maintaining and growing territory account specific targets.
• Manage and maintained specific territory accounts throughout the entire sales cycle (prospecting, connecting, training, closing, follow-ups).
• Adapt to evolving business needs and take on other duties as required.

Benefits

• Health insurance (80% employer-paid).
• Employer-paid Dental and Vision.
• IRA with company match (no vesting period).
• Paid PTO.
• Paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level