Account Manager-Group Benefits

The Standard • Virtual DC, DC

4d • $76,250 - $129,750 • Remote

About The Position

The Standard is seeking an Account Manager-Group Benefits to join their team. This role serves as the primary point of contact for key policyholders and producers, building strong relationships through regular site visits, proactive communication, and skilled negotiation. The Account Manager will manage groups with 500-4999 lives, acting as a liaison between clients and the home office to address concerns, drive improvements, and resolve issues. Responsibilities include conducting face-to-face meetings before renewals to review claims and contracts, recommending changes, and managing the amendment process. Collaboration with sales and underwriting teams is essential for crafting tailored renewal strategies, negotiating rates, and identifying opportunities for profitability and retention. The role also involves promoting additional coverage options, managing proposal reviews and presentations, and leading the acquisition and setup of large accounts. Additionally, the Account Manager will facilitate enrollment and benefit fairs, and mentor their team. This position supports business growth, profitability, and client retention within the Employee Benefits Sales and Service office. Living in DC, VA, MD, NC, or SC is a requirement.

Requirements

• Bachelors Degree
• 5+ years of experience in group insurance account management in the 2500+ lives space.
• Life and Disability insurance license for all states within the office’s assigned territory.
• Personal automobile is available for business use with adequate insurance and a safe driving record.
• Ability to travel within territory for face to face client and broker meetings when requested.
• Living in one of the listed states DC, VA, MD, NC SC is a requirement of the role.

Responsibilities

• Develop and manage effective primary relationships with key policyholders and producers through frequent on-site visits, professional negotiation, responsive communication, problem resolution and meeting customer expectations.
• Work with clients to understand their concerns and needs and act as liaison between home office departments and the customers to initiate plan improvements and resolve administrative inconsistencies.
• Prior to each renewal, organize a face-to-face visit with key identified clients to present an analysis of claims experience and/or review the adequacy of the contract to recommend coverage or contractual changes to appropriately affect their experience and/or rates. When changes are requested, manage the amendment process for assigned accounts.
• In partnership with the assigned sales rep and underwriter, monitor renewal activity and prepare to present renewals with a customized strategy to retain the account. In preparation, gather underwriting data, review claims experience, review the recommended renewal action and prepare a summary justifying the renewal and recommending changes if appropriate.
• Incorporate information gathered from the pre-renewal visit with the policyholder or broker. Negotiate rates, contract provisions and administrative issues with Regional or National Accounts.
• Identify and promote the sale of additional lines of coverage or plan improvements on assigned block of business whenever possible.
• Request and review inforce proposal requests, providing all appropriate information to Regional or National Accounts, and present or assist in the presentation of the proposal to the broker and/or policyholder.
• Be actively involved with the sales rep and/or National Accounts Consultant in the acquisition, submission and implementation of National Accounts cases and Regional Accounts cases over 500 lives.
• Lead and coordinate the submission, set up and installation of assigned new groups with the policyholder, producer and home office. Provide similar support to new administrators at assigned in-force accounts.
• Facilitate the enrollment process, which may involve preparation of enrollment materials, conducting enrollment meetings or being present at benefit fairs.

Benefits

• medical
• dental
• vision
• 401(k) plan with matching company contributions
• annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually
• Paid parental leave
• adoption/surrogacy assistance
• employee giving program that double matches your donations to eligible nonprofits and schools

What This Job Offers

• Job Type: Full-time
• Career Level: Senior