Benefits Account Manager
About The Position
As a Benefits Account Manager, you'll play an important role in helping individuals and small businesses navigate their health insurance and employee benefits needs with confidence. Through responsive service, accurate administration, and proactive account management, you'll help ensure clients receive the guidance and support necessary to make informed coverage decisions. This role serves as a key connection point between clients, carriers, agents, and internal team members. You'll manage renewals, enrollment activities, policy administration, and client communications while helping maintain compliance and delivering a positive client experience throughout the policy lifecycle.
Requirements
- One to three years of experience in employee benefits, health insurance, Medicare, Marketplace plans, or a related insurance role.
- Strong understanding of health insurance products, employee benefit programs, and applicable regulatory requirements.
- Proficiency with Microsoft Office applications and related business software.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to build and maintain productive relationships with clients, carriers, agents, and internal team members.
- Authorization to work in the United States without employer sponsorship.
Nice To Haves
- Medicare insurance experience.
- Health Insurance Marketplace experience.
- Active South Dakota Life & Health License.
- Ability to obtain South Dakota Life & Health licensure shortly after hire if not currently licensed.
- Experience supporting small group health insurance accounts and benefits administration.
- Familiarity with carrier enrollment systems, compliance reporting, and Medicare Part D administration.
Responsibilities
- Serve as a primary point of contact for individual and small group clients, providing timely and professional support through phone, email, and other communication channels.
- Manage account administration activities including applications, enrollments, policy updates, renewals, and ongoing client service needs.
- Prepare and submit carrier documentation accurately and on time to support compliance and seamless coverage administration.
- Generate quotes, renewal comparisons, invoices, payroll reports, and other benefit-related materials that support client decision-making.
- Guide clients through available health insurance options, including under-65 plans, Medicare solutions, and Marketplace coverage when applicable.
- Monitor renewal timelines, carrier requirements, and key deadlines to ensure continuous coverage and proactive client communication.
- Partner with carriers, agents, and internal team members to resolve issues efficiently and maintain a high-quality customer experience.
Benefits
- Multiple medical plan options, with preventive care covered at 100%
- Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
- Employer-paid short-term and long-term disability coverage
- Paid parental leave
- Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
- Competitive 401(k) company match to help you build your financial future
- Comprehensive dental and vision coverage
- Employee Assistance Program with confidential mental health, legal, financial, and work-life support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
