Account Manager Facilities Maintenance

DAVACO•Irving, TX

11h

About The Position

DAVACO is a leading turn-key solution provider with over 30 years of experience supporting major brands in the development, transformation, and maintenance of their physical sites across North America. We deliver scale, speed, and high-quality solutions to meet future challenges. As an Account Manager, your primary focus will be on leading and supporting your team, providing technical guidance, customer service oversight, and general leadership. You will serve as the subject matter expert for your team regarding customer processes and expectations. Your role involves managing key customer relationships, resolving escalations, driving proactive reporting, and ensuring all core requirements are met to satisfy clients. You will also collaborate with Ops Support teams for field coverage and financial oversight, ensuring your teams have the necessary resources for success. The team size can range from 4-6 members, potentially including Assistant Account Managers. Additional duties include covering responsibilities within your team as needed, vetting scopes of work and pricing, providing financial reporting, projecting trends, and leading client meetings.

Requirements

High school degree or equivalent.
Bachelor's Degree in Project Management.
4+ years in multi-site Facilities Maintenance as a vendor, vendor aggregator, or client.
1+ years of experience leading teams (teams of 4+ are a plus).
Intermediate to Advanced Excel Skills.
Ability to deal with ambiguity.

Nice To Haves

Ability to lead, coach & develop team members for growth.
Ability to manage 10+ dynamic clients and multiple teams managing those clients.
Ability to handle frequent stressful situations and tense deadlines.
Ability to manage multiple competing priorities to ensure the best interests of Davaco, the Client and your team are met.
Self-starter: driven to identify & solve problems before the customer knows they exist.

Responsibilities

Provide technical guidance, customer service oversight, and general leadership support to the team.
Serve as the subject matter expert for the team regarding customer processes and expectations.
Manage key customer relationships, including resolving escalations and driving proactive reporting.
Ensure all core requirements are met to satisfy customer needs.
Collaborate with Ops Support teams for field coverage and financial oversight.
Cover all responsibilities for roles within their team as needed.
Vet proposed scopes of work, including pricing.
Provide financial reporting and project trends.
Lead client meetings.
Maintain Key Performance Indicators for customers and teams.
Pro-actively resolve service delivery issues by anticipating client needs and ensuring appropriate internal and external support.
Replicate a high level of customer service through team efforts and build client relationships.
Identify and solve problems before they become apparent to the customer.