Account Manager, Expansion

Jobber • Edmonton, AB

2d • Onsite

About The Position

Jobber is seeking an Account Manager, Expansion to join their Sales department. This role focuses on empowering small businesses, specifically in the home service industry (plumbers, painters, landscapers), by helping them transform their operations through technology. Jobber's platform enables these businesses to quote, schedule, invoice, and collect payments, enhancing customer experience. The company culture emphasizes transparency, inclusivity, collaboration, and innovation, recognized by various awards. Jobber has a history of growth and aims to further impact the service industry.

Requirements

• Success in this role still depends on your ability to engage customers proactively, influence outcomes, and drive growth through consultative selling.
• Demonstrated experience in an outbound sales environment with commission and/or targets. You can speak to them, and can speak to how successful you were.
• High energy. Required to sell in a dynamic environment with a fairly short sales cycle. Should be energized by high volume and the prospect of uncapped earning potential!
• Driven and tenacious. In sales, not every customer will say yes or be open to changing their business workflow. Need to dust off your jeans and get right back in the saddle...quickly.
• Ability to find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet.
• Coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important.
• Enjoy technology. Working hard to empower the world with mobile technology and looking for someone who wants to share their excitement.
• Strong and confident communication style. Ability to actively listen and consult with customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative.
• Previous experience with a Customer Relationship Management (CRM) system, preferably Salesforce.

Responsibilities

• Manage a funnel of existing customers to identify opportunities for expansion through additional features and products.
• Proactively connect with customers, providing recommendations on how to better utilize Jobber to drive their success, while driving revenue for Jobber. Primarily encouraging customers to upgrade their subscription, or to add online payments software.
• Consistently achieve results by hitting and overachieving your targets.
• Communicate and collaborate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns.
• Track key information in Salesforce for follow-up and analytics.

Benefits

• Equity rewards
• Annual stipends for health and wellness
• Retirement savings matching
• Extended health package with fully paid premiums for body and mind
• Stock options
• Dedicated Talent Development team and access to coaching, learning, and leadership programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed